Ciranda is a company rooted in five core values which include: Curiosity, Courage, Collaboration, Clarity, and Character. These values shape Ciranda's culture and drive our success, making us a remarkable company to engage with.

Job Summary: The Account Coordinator is responsible for managing internal processes for secured business and serving as a liaison to cross-functional teams. This role focuses on supporting customer support and sales teams, improving customer management workflows and support.

Responsibilities

Customer Agreement and Forecast Management:
- Act as an extension of the sales team to address demand planning needs with customers by gathering customer forecasts
- Review historical ordering patterns against forecasts and provide insights to sales account managers and demand planning teams for inventory management
- Monitor customer usage patterns and proactively address potential problems
Inventory Allocation and Solutions:
- Provide guidance on inventory scenarios to support sales and order processing
- Explore solutions for allocation to avoid backorders
- Work with sales and supply chain teams on inventory allocation and flow
- Document decisions and provide insights, advocating for customers
Customer Claims Project Management:
- Act as the project manager for customer claims
- Collaborate with Customer Account Specialists, Sales Account Managers, and Food Safety and Quality team to resolve support claims promptly while communicate with customers efficiently
Customer Agreement Management and Support:
- Provide guidance and support with customer agreement set up once agreement negotiations have been completed
- Review customer agreement pulls and volumes, check in with customer on performance to plan
- Proactively update customer agreement plans and convey any changes in customer demand to sales account manager and demand planning team
Customer Onboarding:
- Assist the sales team with new client onboarding, including managing the form registration process.
Customer Relations:
- Partner with sales team members to foster strong customer relationship to promote longstanding partnership, promote growth and prevent churn
- Identify opportunities for upselling and cross-selling to expand customer use of products or services
- Note customer intelligence and identify improvement opportunities for service or products, escalating to necessary cross functional team and sales account manager
Account Support:
- Assist with customer account data management and maintenance
- Act as a backup for the sales and customer support team functions during times of out of office, travel and as needed.

Required Education & Experience

High school education or equivalent
Minimum of two years of related experience, such as order fulfillment or sales support

Desired Competencies

Effective Communication: Clearly and effectively conveys information, ideas, facts, and perspectives with people inside and outside of an organization.
Operational Excellence: Understands foundational business elements and performs work efficiently to achieve expected results.
Adaptability/Flexibility: Responding effectively to multiple demands, ambiguity, shifting of priorities, emerging situations, and rapid change.
Conflict Management: Skillfully managing conflicts and complaints to achieve goals, overcome challenges, and secure support for plans and projects.
Judgement and Accountability: Intentionally make decisions based on careful thought, while also accepting responsibility for actions.

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