Customer Care Coordinator

Your compassion counts! Experience the satisfaction of service!

CarePro Home Medical-Cedar Rapids has an opportunity for a full-time Customer Care Coordinator to join our team!

In this role, you will be responsible for patient intake and customer service and assisting our customers with equipment and supplies to meet their medical needs.

This position is scheduled 8:30 am to 5:00 pm Monday thru Friday and rotating Saturday mornings. Our ideal candidate will be dependable, demonstrate professionalism and teamwork, and provide excellent customer service with empathy both in person and on the phone.

As an employee-owned company, CarePro believes in our employees and their potential. We strive to provide a fun, engaging, and fast-paced work environment while providing the service and products our customers need to live happier, healthier lives. Rayser Holdings and CarePro were honored to be named the 2024 Employee-Owned Company of the Year for the Iowa/Nebraska Chapter of The ESOP Association!

What You’ll Do:

Obtain orders from patients/customers by phone or in person for delivery, pick-up, discontinuance, maintenance, or changes in service
Assist patients/customers with medical equipment and supplies to meet their medical needs, as well as aid in adjusting, training, and demonstrating the use of equipment as necessary
Accurately and promptly complete order forms, determine charges and coverage for service requested, collect co-pays, and enter data into the appropriate information system
Work closely with physicians, referral sources, and other medical professionals regarding demographic and medical information, while protecting patient privacy
Receive inventory, restock retail floor, and label products
Answer and respond to phone calls and assist retail customers

What We’re Looking For:

High school diploma or equivalent (GED)
Experience in the home medical equipment field
Knowledge of Medicare rules and insurance reimbursement is a plus
Strong computer skills are required to enter patient information into the data system, the ability to utilize online resources and competency with Microsoft and the Internet
Attention to detail, efficiency, and teamwork skills are essential

Post offer, pre-employment background checks, reference checks, TB screen and drug screen and physical agility test are required. CarePro is an Employee-Owned Company, that offers competitive pay and comprehensive benefits, and is an Equal Opportunity Company!

Rayser

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Customer Care Coordinator