Call Center Representative

ServiceMaster • Full-time • Pass Christian, MS, US • $17 - $20 / hour • 1m ago

Benefits

401(k)
Bonus based on performance
Company car
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Parental leave
Relocation bonus
Signing bonus
Training & development
Vision insurance
Wellness resources

We are searching for a competent, and customer-focused employee to join our team as a Call Center Representative. The perfect candidate has prior experience in a similar role and always prioritizes customer satisfaction in all interactions. The primary responsibilities of this role are taking incoming calls from clients to address their needs and making outgoing calls to provide assistance.

The successful applicant will prioritize the needs and concerns of our customers in every interaction, ensuring that their experiences with our company are positive and fulfilling. This role requires a professional demeanor, excellent communication skills, and the ability to handle a variety of customer inquiries with patience and empathy.

Key responsibilities for this position include

Handling Incoming Calls: You will be the first point of contact for our customers, addressing their requests, inquiries, and concerns promptly and effectively. This involves actively listening to customers, understanding their needs, and providing accurate information or solutions.
Making Outbound Calls: In addition to responding to incoming calls, you will also be responsible for making outbound calls to follow up with customers, provide assistance, and ensure their needs are met. This proactive approach helps to build strong relationships and enhances customer satisfaction.
Problem Solving: You will be expected to identify and resolve issues that customers may encounter, utilizing your knowledge of our products and services. This may involve troubleshooting problems, processing orders, or coordinating with other departments to ensure a seamless experience for the customer.
Documentation and Reporting: Accurately documenting customer interactions and maintaining records is essential. You will be responsible for updating customer information and tracking the status of inquiries to ensure timely follow-up and resolution.
Collaboration: Working closely with team members and other departments is vital to provide comprehensive support to our customers. You will participate in team meetings and contribute to discussions on improving processes and enhancing the customer experience.
Continuous Improvement: We value feedback and encourage our representatives to share insights on customer trends and potential areas for improvement. Your input will be instrumental in helping us refine our services and better meet the needs of our customers.

If you are a motivated individual with a passion for helping others and a desire to contribute to a positive team environment, we would love to hear from you. Join us in our mission to provide outstanding service and support to our valued customers.

This is a remote position.

Compensation: $17.00 - $20.00 per hour

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