Restoration Contents Associate

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
  
  
  

This position is TEMPORARY for approximately 3 months, due to the demand of the California fires, but may work into a full time position.

Job Overview:

A Restoration Contents Associates assists the contents technicians and supervisor to monitor, inspect and completes tasks for restoration jobs to ensure completion of cleaning, pack-out of contents and various fire restoration activities. The contents Associate assists with documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Duties and Responsibilities:

• Work under supervision in residential and commercial settings handling personal property (contents) as follows: Assists with work orders, ensures appropriate equipment and supplies are loaded on truck needed for job.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Inventory, pack, transport customer belongings per company guidelines
• Restore, clean and deodorize personal belongings per company guidelines
• Track and document contents throughout the restoration process
• Performs fire/smoke damage repair and tasks to include cleaning of customers' homes and businesses, pack-out of contents, and removing/disposing of non-salvageable materials, as directed by supervisor
• Assists in ensuring equipment, supplies, vehicles, and products are properly handled.
• Helps to ensure customer satisfaction and obtaining any necessary documentation.
• Communicates clearly and professionally with customers, communicates customer issues, daily job activities with supervisor and key company staff.
  
  
  

Skills and Qualifications:

• Dry Cleaning experience preferred but not required
• Ability to work in a demanding, fast-paced environment
• Good Attitude
• Attention to detail is critical
• Availability and Reliability
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Ability to be active all day
• Some knowledge of disaster restoration industry
• Must be able to prioritize activities and meet deadlines
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instruction
  
  
  

Physical Demands and Working Conditions:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
  
  
  

Equal Opportunity Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.