Join MSA as a Collections Specialist in our Appleton Office!

Are you a collections professional with a keen eye for detail and a knack for building strong relationships? If so, we have the perfect role for you!

Key Responsibilities:

• Monitor Accounts Receivable: Identify overdue payments and ensure timely follow-ups.
• Client Engagement: Contact clients to arrange payments and maintain positive relationships.
• Accurate Record-Keeping: Keep meticulous records and report on collection activities.
• Continuous Improvement: Contribute to the ongoing enhancement of our collection processes.

This role is ideal for someone who excels in both precision and interpersonal skills. Be a part of a dynamic team where your contributions make a real impact!

Apply now and take the next step in your career with MSA!

Why MSA Professional Services?

• Innovation and Impact: Work with cutting-edge technology and make a real impact on the built environment.
• Collaborative Culture: Be part of a supportive team where your contributions are valued and your growth is nurtured.
• Employee-Owned: Benefit from our 100% employee-owned ESOP program and share in the success you help create.
• Diverse Projects: Every day is different with a wide range of projects that challenge and inspire.

WHAT YOU WILL DO

• Communicate effectively with clients about payment and collection policies
• Work effectively with clients to collect outstanding Accounts Receivable while maintaining client relationships
• Collaborate with Project Managers, Project Assistants, and Project Accountants to resolve outstanding Accounts Receivable issues and confirm documentation of collection activities
• Identify and communicate opportunities for improvement within the collections process
• Works with project personnel to provide invoice copies, client statements, or other supporting materials for timely approval of payments
• Identify, document, and escalate challenging collections issues to Controller
• Provide excellent client service by interacting with clients and MSA staff in a positive and professional manner

WHAT YOU BRING

• High school diploma/GED or equivalent experience
• At least 3 years collections experience required; experience in A/E industry desirable
• Ability to use logic and reasoning to assess solutions and approaches to problems
• Aptitude in Continuous Improvement of processes
• Proficiency with MS Office products applications
• Must be well organized, self-motivated, detail-oriented and be able to prioritize and handle multiple tasks
• Requires personable and professional face-to-face, telephone and email communications
• Ability to work well independently and as part of team; collaborate with a broad range of employees
• Ability to properly handle sensitive and confidential information
• The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

Why MSA?

• Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
• Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact.
• We've Got Your Back: Enjoy support when you need it and independence when you don't. We are 400+ strong, working as one cohesive team.
• Passion & Purpose: We're passionate about our work and proud of it! Share inspirations, "geek out," and think big with us.
• Pay & Perks: Competitive pay and unique perks that make MSA stand out.
• Communities of Practice: Our think tanks and idea generators—regular collaboration and learning opportunities.
• Work-Life Integration: Life doesn't stop when work begins. We support your professional and personal balance.
• Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative.
• Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations. 

Best-in-Industry Benefits  Eligible employees enjoy:

• Quality Insurance Options: Medical, dental, and vision coverage for you and your family
• Paid Time Off: Minimum of 17 days in the first year for full-time employees
• Paid Holidays: 8 holidays per year
• Paid Parental Leave: 2 weeks for both parents, with additional time for birth parents under MSA’s Short Term Paid Leave
• Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
• Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
• 401k Retirement Savings Plan: Generous employer match, immediately 100% vested
• Short Term Incentive (STIP) bonus

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com

Equal Employment Opportunity/Affirmative Action Employer