Dynamic Sales Support Role: Dive into Diverse Responsibilities! 

From quote coordination to customer communication and ECO/NPL management, you'll play a vital role in our sales success. If you're organized, adaptable, and ready to make an impact, join our team!

Custom Profile is an employee-owned company that develops and manufactures specialty thermoplastic profile extrusions and sub-assemblies with locations in Grand Rapids, Michigan, Camden, SC and Juarez, Mexico. Our in-house tooling design and fabrication allows for complete control of quality and reduced lead times. The company boasts a blue-chip customer base, including Herman Miller, Haworth, Hon/Allsteel, Steelcase, Whirlpool, Electrolux, GE Appliance, 3M and others. 

At Custom Profile, we foster a culture that pursues Total Customer Satisfaction with an emphasis in the following areas:

• Honoring our commitments.
• The pursuit of zero defects through ongoing training, use of the most effective process technology, and a quality system that ensures clear communication throughout the company.
• Responding faster than our competitors in all areas, from quoting and tooling new programs to delivery of product.
• Recruiting, developing, and retaining our employees.

Our employees love to give back to the community by participating in community service events and volunteering their time to local schools and other organizations.

Benefits/Compensation

• Competitive wage with performance-based pay adjustments 
• Benefits effective Day 1 of Employment: 
• o Medical, Dental, Vision Insurance 
• o Voluntary Life Insurance/ADD 
• o Company paid Life Insurance 
• o Voluntary Short Term Disability o Company paid Long Term Disability o Health Savings Account with match o Flexible Reimbursement Program (Medical, Limited and Dependant Care) 
• Paid PTO, holidays and bereavement 
• Perfect Attendance Reward Hours 
• Family Medical Leave 
• Paid Paternal Leave 
• Referral Bonuses 
• 401k with match 
• Company paid flu shots (MI Location) 
• Annual Wellness Reimbursement 
• Employee Assistance Program that includes Real Estate, Financial, Legal and Healthy Infant Resources 
• On Site Biometric Screenings (MI Location) 
• Discount on health insurance premiums with participation in the Wellness Program 
• Safety Glasses and Safety Shoe/Boot Program

Our Opportunity

· Manage all house accounts which includes pricing adjustments, general account management, following up on orders, etc.

· Initiate/ coordinate Quote requests and assist in follow up with necessary information both internal and external sources.

· Initiate ECOs and NPLs generated by the sales team.

· Support the sales team as needed and required during the entire selling process

· Coordinate customer pricing, evaluate and track annual volume compared to quote volume and provide that feedback to sales team.

· Manage customer-facing communications and requests, encompassing shipping updates, document provision, survey administration, technical information dissemination, and prompt resolution of customer issues.

· Collaborate cross-functionally with Engineering, Production, and Sales to ensure accurate quoting, effective New Product Launch (NPL) and Engineering Change Order (ECO) implementation, and alignment with customer requirements.

· Maintain the IQMS Item Master with customer information.

· Promote and maintain a culture and attitude of continuous improvement, working within the company team to make it more efficient, safety and an enjoyable place to work.

Qualifications and Requirements

· Minimum of 2 years of customer service experience for a manufacturing company required; a suitable combination of education and experience will also be considered.

Strength in the following areas required:

· Microsoft Office experience (word, outlook, excel)

· IQMS

· Customer Websites

· Basic Math Skills

· Excellent organizational and follow up skills

· Strong communication skills (verbal, written and presentation)

· Attention to Detail

· Ability to react quickly to multiple demands/priorities.

Experience in the following areas is preferred:

· Project Management

· Bilingual skills (Spanish)

· Experience working with a plastics manufacturer