Student Loan Officer

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Job Overview

Student Finance Officers play a critical role in making higher education more accessible and affordable by guiding students through financial aid processes and helping them achieve their educational goals. This position requires a unique combination of financial expertise, customer service, and compliance knowledge to support students effectively.

Essential Functions

• Conduct student interviews to assess financial aid needs and eligibility.

• Review and evaluate financial information, similar to assessing loan applications, to determine funding options.

• Maintain accurate student financial aid documentation and ensure compliance with institutional and federal regulations.

• Assist students with completing financial aid forms and educate them on repayment responsibilities, drawing on loan counseling techniques.

• Counsel veteran students, ensuring compliance with Department of Veterans Affairs guidelines.

• Manage student payment plans, contact students with outstanding balances, and recommend feasible payment solutions.

• Perform financial analysis to assist in structuring financial aid packages, akin to loan underwriting.

• Track and process financial aid documentation, including ISIRs and federal fund releases.

• Audit student files for completeness and accuracy, identifying discrepancies as one would with financial account audits.

• Coordinate with Admissions regarding financial aid appointments to provide seamless student support.

• Maintain familiarity with lending practices and financial policies relevant to student funding.

Core Competencies

• Critical Thinking: Apply analytical skills in evaluating financial aid eligibility and payment options.

• Communication: Articulate complex financial concepts in a clear and relatable manner.

• Customer Service: Build trust and rapport with students, using a consultative approach akin to client relationship management.

• Cultural Competency: Navigate diverse financial backgrounds with sensitivity and understanding.

• Ethical Decision-Making: Uphold integrity in all financial transactions and advising processes.

Minimum Requirements

• 3+ years of experience in financial aid assistance, banking, or loan processing.

• Strong verbal and written communication skills to support client interactions and compliance documentation.

• Proficient in Microsoft Office/Google Workspace and financial systems.

• Ability to access Department of Education systems, with familiarity in loan origination and servicing platforms preferred.

• Exceptional customer service skills, with an emphasis on financial guidance.

•  Experience with loan counseling or financial analysis.

Preferred Qualifications

• Associate's degree from an accredited institution.

• Knowledge of Title IV funding and banking regulations.

Additional Details

• Supervisory Responsibilities: None

• Required Licenses: None

• Hiring Range: $20.80 - $24.96/hour

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Equal Opportunity Employer
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