Our Opportunity
GPJ is looking for a strategic Account Director to join one of our growing accounts that will support the day-to-day management of experiential, conference and event work for a large tech client. GPJ is proud to be filled with passionate, collaborative team members so if this sounds like you, read on!
Your Role
As the Account Director, you will collaborate with the broader Account Team and directly with the VP, Global Account Director to drive the strategic vision for the business that will enable your teams to deliver on their projects and grow the portfolio. You will have the opportunity to work across various project types - from strategic projects, creative ideation, content development and execution of events and programs. In this role, you will work with a team to balance shifting priorities, programs and deliverables to ensure all projects are on time, on budget and exceed client expectations. You will be a pivotal member of the account team in ensuring overall account health and client success.
In this role, you will collaborate with other team members on identifying, planning, and managing key deliverables, activities, budgets and deadlines for individual projects, as well as review, evaluate and critique creative ideas/output to ensure that work meets client and agency quality standards. You know how to balance client expectations and internal team needs.
You will also work daily on the planning, development, and delivery of client experiences and contribute to the development, writing and delivery of client presentations, scopes of work and project proposals for an existing calendar of events/projects plus incremental projects across various client groups and departments. Your ability to anticipate potential issues or needs and solve them ahead of time will be a recipe for success when it comes to overall client success.
You will develop internal relationships and partnerships with various disciplines including strategy, creative, production, operations, and finance and work as an integrated GPJ team. Through these collaborations you and this team will be able to provide key client insights and clear marketing direction and build a solid, trusting, value-added relationship with your client(s).
If you are a true account management professional with a proven ability to engage, build and maintain trusted client relationships, are a solid multitasker who has the leadership, confidence and presence gene, are quick on your feet with a strategic mindset and the ability to problem solve, this may be the role you have been looking for.
Core Responsibilities
- Responsible for day to day client satisfaction across the portfolio of business and specifically for assigned programs/projects
- Work with the VP, Global Account Director on new business development and organic growth
- Understand agency core capabilities and the opportunities and efficiencies they create across the program work
- Manage the Event Scope of Work (SOW)
- Make recommendations for course correction of planned activity as needed based on business needs; challenges and results
- Maintain regular update/status meetings with team
- Provide training and mentorship regarding client goals and objectives to extended GPJ team
- Day to day and first point of contact for all client issues and escalation items
- Provide ongoing strategic direction and best practices consultation regarding the overall portfolio of events
- Partner with Strategy to identify sales opportunities and help develop strategic plans to continuously grow the business
- Provide input into post-event scorecards and provides recommendations for continuous improvements and efficiencies
- Participate in various planning sessions both client-facing and internally focused
- Manage agency event feedback and recap process for assigned programs
- Ensure resources are properly assigned to their roles, and partners with xfn leads to staff up or down based on the project scope
- Manages financial health of projects from a resource utilization standpoint and supports in the development of resource tracking management processes
Your Competencies
Experience: You’re a team player, but also an individual thinker. You have the right experience to be able to work autonomously, but know how and when to be checking in and raising your hand for support. You have managed projects from start to finish (strategy through execution) and you know what it is needed to get that done successfully.
Team Collaborator: You love interacting with people and feel comfortable in a leadership role. You understand what motivates and drives people. You are able to relate well to others and be seen as a mentor to many. You love what you do, and people enjoy working with you. You value your success by your team's success and happiness.
Eager: You are self-motivated to impress your managers, peers, and clients. You take the initiative to learn about GPJ capabilities and solutions and use those to propose new ideas, and opportunities to improve your projects and the account
Business Savvy: You understand the business models of GPJ and your clients – you follow news updates, industry trends, personnel moves, stock prices, etc. – and you discuss with clients and internal GPJ teams. Your clients like working with you not only because of your personality and your customer service-orientation but because you learn their business and their industry so they trust you.
Communication: You demonstrate strong written and verbal communication skills, including active listening. You have experience in presentation development and proposals.
Flexibility and Adaptability: You are willing to do whatever it takes to get the job done! You understand that you may be required to work irregular hours, nights and weekends, etc. as dictated by client deliverables, deadlines or program schedules.
Relationship Builder: You strive to develop, maintain and strengthen partnerships with others inside and outside the client organization.
Fiscally Responsible. You have experience developing, managing and reconciling budgets and thinking through the financial responsibilities to the business.
Innovative: Through in-depth business, industry and client knowledge, you drive forward thinking approaches and concepts aligned to and anticipating client’s needs and objectives enabling agency differentiation, identification of new areas for growth and client satisfaction.
Your Experience
Experience & Education
- 8+ years of previous industry / agency experience
- 6+ years of progressively increasing client management responsibility/experience desired
Travel
- Ability to travel as required
Salary Range: $110k - $140k
Salary is dependent on a variety of factors including (but not limited to) experience, skills, and location.
Who We Are
GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerfully, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly owned agencies.
You read that “employee-owned” part, right? You heard us correctly. You work hard, she works hard, we all work hard… we all succeed and reap the rewards. We have an Employee Stock Ownership Plan (ESOP) – providing our employees with an ownership interest. We thought you would want to know that. In fact, there is a lot more you would want to know about us, like our FTO policy (no more “accruing” time off), our employer matching 401(k) plan (no vesting period), our “no employee contribution” healthcare option. But we are getting ahead of ourselves here, let’s talk about this exciting opportunity first and we can fill you in on our perks & benefits later.
GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class.
