Plumbing Service Manager

WHY WORK FOR SUMMERS? Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit, and we strive to promote excellence as we interact with our customers. Come grow with us! We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, 401K with company match, AND we are EMPLOYEE OWNED (Employee Stock Ownership Plan)! We are also honored to have made the Best Places to Work in Indiana list this year! OUR CORE VALUES! Integrity: We do the right thing, even when no one is looking. Ownership: We take responsibility for the growth of our team, the organization and ourselves. Service: We take the extra step to go above and beyond what is expected of us. We have NEVER laid an employee off! Come work for us! Job Responsibilities: Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement Resolves customer issues and complaints to ensure customer satisfaction Collaborates with the general manager on creating and managing budget Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles Reviews reports with management Instructs crews on proper use of materials and quality workmanship Reviews payroll records to ensure that technicians are paid properly Communicated with dispatchers to ensure appropriate technicians for types of service Evaluates staff to determine training requirements Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed Additional related duties as assigned/needed by branch/general manager Qualifications/Requirements: Must be able to lift and maneuver equipment up to 75 lbs. Must be able to crawl, climb, kneel, squat, bend and reach overhead Must be able to climb and work on ladders Must be able to use hand and power tools High school diploma or GED are required 3+ years management experience A working knowledge of plumbing and HVAC are required Valid driver's license is required Strong supervisory, communication and computer skills are required Ability to work after regular business hours as needed