IT Service Desk

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Summary: The IT Service Desk is responsible for coordinating all IT helpdesk activities and will provide administrative support for the CIO and IT team.

You might be a great fit if:

• You enjoy a challenging and fast-paced environment
• You're organized and not intimidated by (sometimes lengthy) to-do lists
• You have attention to detail, you're motivated by helping people and making their lives better,
• You can manage and prioritize multiple initiatives at once while still meeting deadlines,
• You deal positively with obstacles and failures in pursuit of challenging goals,
• You're a highly motivated, self-starter and consider yourself a life-long learner

Essential Duties and Responsibilities: include the following. Other duties as assigned.

1. Receive, document, and prioritize IT requests and assign tickets to appropriate IT staff.
2. Manage and configure the helpdesk system.
3. Perform initial troubleshooting for IT requests.
4. Issue IT equipment and track asset inventory (laptops, monitors, keyboards, etc.).
5. Create user profiles/accounts for new hires in the appropriate systems and print new hire badges/access cards.
6. Track and process IT invoices and vendor contracts.
7. Create and manage reports in the helpdesk system.
8. Provide general support for various systems and equipment.
9. Assist CIO with all administrative duties of the IT Department.
10. Monitor cameras, daily backup procedures for network and surveillance equipment.
11. Assist in coordinating office events and celebrations.
12. Other duties as assigned.

Work Hours: 8:00AM to 5:00PM, Monday through Friday. This position requires in office attendance 5 days per week. 

Occasional nights or weekends may be required for maintenance, projects, systems updates, or outages.

Education and/or Experience: High school diploma required, college degree preferred. Minimum two years of administrative support or IT helpdesk experience required.  

Special Training: Must have working knowledge of Microsoft Office programs and have experience working in a helpdesk system.  

Special Skills: Communication and organizational skills, an attention to detail, and the ability to multitask is required.

Physical Demands: It is necessary to talk, hear, sit, walk, type, and write and occasionally lift up to 25 pounds.

Why Melton?

• Top Workplace Award Winner for 8 consecutive years as of 2023
• Employee Owned
• Onsite Café & Gym at our Tulsa location
• Opportunities for Career Advancement and Growth
• Vibrant Company Culture with Team Events and Incentives
• Health, Dental, and Vision Insurance

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