Account Support Administrator

Novaspect Holdings • Schaumburg, IL, US • $20 - $23 / hour • 2w ago

Description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Account Support Administrator to join our fast paced, customer-oriented Organizational Effectiveness team. The successful candidate will support various business units with a high level of computer proficiencies, accuracy and detail orientation.

Account Support Administrator Essential Duties and Responsibilities:

Review and route product and service purchase orders, requests for quotes, and other customer generated cases with timeliness and accuracy
Demonstrate a high level knowledge of computer skills, including but not limited to downloading files, forwarding attachments, looking up multiple information across systems
Support live chat on website
Support and manage customer’s portal
Review and route product and service purchase orders, requests for quotes, and other customer generated cases with timeliness and accuracy
Awareness of software program relationships and the ability to work quickly between multiple programs
Conduct case routing audits and providing results and feedback
Act as the back-up receptionist, duties including but not limited to learning and utilizing phone answering system and in-person reception
Support general administrative and entry duties and other duties as required

Requirements

Account Support Administrator Education and/or Experience:

High school diploma or equivalent required. College degree preferred
Customer service experience preferred
Excellent data entry skills
High computer application literacy
Experience with Salesforce and Microsoft 365 products preferred

Account Support Administrator Additional Requirements:

Ability to manage time well and handle multiple priorities and maintain accuracy under pressure
Quickly embraces, learns and applies new technology and/or procedures
Positively embraces feedback from coworkers and teammates
Excellent interpersonal, verbal and written communication skills
Ability to prioritize and follow-up with minimal direction
Detail-oriented with exceptional organizational skills
Ability to work independently and as a team
Ability to maintain confidentiality

Account Support Administrator Physical Requirements:

Ability to work extended hours on a computer

Account Support Administrator Pay:

Hourly Rate Range: $20-23

Account Support Administrator Benefits:

Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:

Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, & Safety Time (PSST)
401K with 6% company match
Employee Stock Ownership Program (ESOP)
Excellent health & wellness benefits
Student debt & tuition reimbursement
Referral bonus
Novaspect is a 2024 Great Place to Work® Certified company

Account Support Administrator Schedule: Monday - Friday, 7:30am/8:00am-4:30pm/5:00pm

Account Support Administrator Location: Schaumburg, IL

Who We Are:

Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.

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