SERVICE MANAGER WHY WORK FOR SUMMERS? All full-time employees are offered an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, 401K with company match, AND we are EMPLOYEE OWNED (Employee Stock Ownership Plan)! Job Responsibilities:
Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
Resolves customer issues and complaints to ensure customer satisfaction
Collaborates with the general manager on creating and managing budget
Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
Reviews reports with management
Instructs crews on proper use of materials and quality workmanship
Reviews payroll records to ensure that technicians are paid properly
Communicated with dispatchers to ensure appropriate technicians for types of service
Evaluates staff to determine training requirements
Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
Additional related duties as assigned/needed by branch/general manager Qualifications/Requirements:
Must be able to lift and maneuver equipment up to 75 lbs.
Must be able to crawl, climb, kneel, squat, bend and reach overhead
Must be able to climb and work on ladders
Must be able to use hand and power tools
High school diploma or GED are required
3+ years management experience
A working knowledge of plumbing and HVAC are required
Valid driver's license is required
Strong supervisory experience, communication and computer skills are required
Ability to work after regular business hours as needed
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Consumer Services
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