Autodesk Support Technician

MSA Professional Services • Bettendorf, IA, US • 25m ago

Overview

MSA is seeking a highly skilled Autodesk Support Technician to join our team in our Bettendorf, IA office. The ideal candidate will bring approachable and empathetic personal skills, along with expertise in triaging Autodesk support issues. This position is crucial in supporting our engineers and designers by troubleshooting technical and design-related issues in Autodesk design solutions, specifically Autodesk Civil 3D, Revit, and the Autodesk Construction Cloud.

If you're ready to make your mark and work with a team that values your expertise, apply today!

Why MSA?

Innovation and Impact: Work with cutting-edge technology and make a real impact on the built environment.
Collaborative Culture: Be part of a supportive team where your contributions are valued and your growth is nurtured.
Employee-Owned: Benefit from our 100% employee-owned ESOP program and share in the success you help create.
Diverse Projects: Every day is different with a wide range of projects that challenge and inspire.

Responsibilities

Your mission:

Serve as the first point of contact for employees seeking technical assistance on their design tools via phone and a ticketing system.
Provide empathetic and effective support to engineers and designers, addressing technical and design-related issues.
Troubleshoot and resolve issues related to Autodesk Civil 3D, Revit, and the Autodesk Construction Cloud.
Utilize a broad range of technical knowledge to assist all MSA employees with their design tools.
Maintain detailed records of support interactions and resolutions in the ticketing system.
Collaborate with other IT and design professionals to ensure seamless support and knowledge sharing.

Qualifications

WHAT YOU BRING

High School Diploma or GED required
Associates in Civil or Architectural Engineering Technology or specialty related degree preferred
Proficient in BIM/CAD software, especially Autodesk and Bentley products.
Understanding of technician practices, infrastructure, and survey/design processes.
Knowledge of measuring, plan reading, and field data collection.
Basic skills in MS Office (Word, Excel, Outlook, Teams).
Ability to complete project work accurately and adjust priorities as needed.
Strong interpersonal skills for building relationships with colleagues.
Capability to handle multiple projects or issues at once.
Basic technical knowledge of design processes.
The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

Why MSA?

Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact.
We've Got Your Back: Enjoy support when you need it and independence when you don't. We are 400+ strong, working as one cohesive team.
Passion & Purpose: We're passionate about our work and proud of it! Share inspirations, "geek out," and think big with us.
Pay & Perks: Competitive pay and unique perks that make MSA stand out.
Communities of Practice: Our think tanks and idea generators—regular collaboration and learning opportunities.
Work-Life Integration: Life doesn't stop when work begins. We support your professional and personal balance.
Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative.
Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations.

Best-in-Industry Benefits - Eligible employees enjoy:

Quality Insurance Options: Medical, dental, and vision coverage for you and your family
Paid Time Off: Minimum of 17 days in the first year for full-time employees
Paid Holidays: 8 holidays per year
Paid Parental Leave: 2 weeks for both parents, with additional time for birth parents under MSA’s Short Term Paid Leave
Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
401k Retirement Savings Plan: Generous employer match, immediately 100% vested
Short Term Incentive (STIP) bonus

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected]

Equal Employment Opportunity/Affirmative Action Employer

Related Jobs

Project Manager - Transportation (Roads)

MSA Professional Services • Bettendorf, IA, US • 25m ago

Overview MSA has a new opportunity for a Project Manager - Transportation (Roads) in our Bettendorf, IA office. This dynamic role involves supporting project teams in various construction services, managing a wide range...

25m ago

Apply

Occupational Therapist - OT - PRN

Symbria • Bettendorf, IA, US • 1d ago

Overview 💼 PRN Occupational Therapist (OT) – Bettendorf, IA Make a Real Impact at Quartet! Are you an Occupational Therapist with a heart for helping older adults live their best lives? If you're ready to work in a suppo...

1d ago

Apply

Certified Occupational Therapy Assistant - COTA - Part-Time

Symbria • Part-time • Bettendorf, IA, US • 3w ago

Health Care Medical Assistant

Overview Part-Time Certified Occupational Therapist Assistant (COTA) 📍 Bettendorf, IA 🕒 Part-Time 🏡 Serve Older Adults in a Senior Living Community Are you a Certified Occupational Therapist Assistant (COTA) looking to m...

3w ago

Apply

Speech Language Pathologist - SLP - PRN - Weekday (Daytime Coverage)

Symbria • Bettendorf, IA, US • 4m ago

Health Care

Overview Are you a Speech Language Pathologist (SLP) with a desire to impact the lives of the older adult population? If so, our Rehab Team at our Quartet - A Senior Living Facility in Bettendorf, IA has a per diem (P...

4m ago

Apply

Project Engineer - Airports

MSA Professional Services • Bettendorf, IA, US • 24m ago

Engineering

Overview MSA is seeking a Project Engineer to join our Airport deign team in our Bettendorf IA office, focusing on delivering impactful aviation projects for municipalities in the Midwest. This position offers a flexible...

24m ago

Apply

Project Manager Engineering (Potable Water)

MSA Professional Services • Bettendorf, IA, US • 25m ago

Engineering

Overview MSA has an opportunity for an Potable Water Engineer/Manager at our 17 office locations on the Water Service Line . This position primarily support water treatment projects in the Midwest. You will have the o...

25m ago

Apply

Project Manager Engineering (Airports)

MSA Professional Services • Bettendorf, IA, US • 25m ago

Engineering

Overview Are you passionate about aviation projects and thrive in client relations and project management? MSA has an opportunity for a Project Manager Engineering (Airports) out of our Bettendorf office. Your role will...

25m ago

Apply

Project Manager Engineering (Water/Wastewater)

MSA Professional Services • Bettendorf, IA, US • 25m ago

Engineering

Overview MSA has an opportunity for an Experienced Potable Water Engineer at our 17 office locations on the Water Service Line . You will have the opportunity to see, and contribute in, projects from start to finish....

25m ago

Apply

Project Engineer Public Works

MSA Professional Services • Bettendorf, IA, US • 26m ago

Engineering

Overview MSA has an opportunity for a Project Engineer Public Works at our Bettendorf, IA office location. This opportunity is for a Professional Engineer (PE) with a passion for working with local clients on a wide vari...

26m ago

Apply

Principal Engineer - Mechanical

MSA Professional Services • Bettendorf, IA, US • 33m ago

Manufacturing

Overview MSA has an opportunity for a Principal Engineer - Mechanical at our Bettendorf, IA office. This position supports the MEP teamon the Building Service Line . You will have the opportunity to see, and contribute i...

33m ago

Apply