Leasing Coordinator - Welcome Center

Liberty Military Housing • Full-time • Norfolk, VA, US • 1w ago

Overview

Liberty Military Housing – Own your passion for service!

At Liberty Military Housingwe’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Responsibilities

A Day in the Life of a Leasing Coordinator:

As a Liberty Military Housing Leasing Coordinator, you will be responsible for assisting with the team’s sales goals. You will use our customer management program to consistently follow up with prospective residents, reach out to new applicants, assist customers through different methods of communication, run and produce reports for site and regional managers, design marketing flyers, audit lease paperwork, and update our website.

Your Responsibilities include, but not limited to:

Assist prospective residents with information regarding the housing process.
Answer telephone, return missed calls, check voicemail, prospect follow up.
Ensures all lease paperwork is completed and entered into Yardi, audit leases.
Responding to and managing resident complaints and/or service issues and coordinate with appropriate staff to address and resolve resident concerns.
Compile multiple daily/weekly/monthly reports.
Provide written and verbal communication to team, prospects, and residents.
Manage the lifecycle of residents and run report to audit program within LeaseHawk.
Contact all new applicants.
Create marketing flyers through LeaseLabs program.
Update our website regarding pricing and specials and work with site on changes that need to be made.
Post marketing ads and respond/follow up with leads.

Qualifications

What You Need for Success:

Excellent verbal and written communication skills including ability to communicate effectively with internal and external customers.
Computer proficiency (MS Office – Word, Excel).
High school diploma or GED required.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and in a team environment.
Excellent time management and follow up skills.
Must be detail oriented.
Must be able to talk, listen and speak clearly on the telephone.

What We Provide You:

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401k Retirement Plan w/company match
Employee Stock Ownership plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**

* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Pay Range $18.00 - $23.00 Hourly

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