The Key Holder directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Key Holder is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Key Holder assists the store management team in maintaining store conditions, quality, and safety, security, and sanitation programs. The Key Holder is responsible for excellent customer service. Accomplishes all job duties in accordance with Save A Lot policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.
Responsibilities
- Responsible for opening and closing the store according to established procedures
- Directs and monitors the day-to-day activities of full time/part time store team members
- Communicates with customers in a friendly and courteous manner
- Resolves customer complaints, including exchanges and refunds
- Documents complaints and takes follow-up steps to correct the source of the complaint
- Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
- Completes electronic store reports and conducts bag/video checks and reports results to Store Manager
- Performs cashier duties when necessary
- Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, and performance, significant customer complaints to Store Manager or District Manager
- Responds promptly to vendors, including receiving loads / deliveries
- Stocks within all departments
- Ensures the store is operating in compliance with Save A Lot standards for health and safety
- Handles emergency management, such as evacuation procedures, appropriately
- Protects company property, funds and merchandise always
- Ensures that loss prevention procedures are followed daily
- Responsible for store sanitation and completing sweep logs during assigned shift
- Serves as first contact for media and regulatory visitors and refers contact to Store Manager
- May participate in the panel interviewing process, but does not have authority to make hiring decisions
- Performs other duties, including working in other departments, as assigned
About You
- High School diploma or equivalent required
- Comprehensive product knowledge and the ability to train other meat team members
- Previous training / supervisory experience a plus
- Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
- Proficiency in basic math skills required, including addition, subtraction, multiplication and division
- Must be able to read, write and speak in English
- Demonstrate effective oral and written communication, interpersonal skills
- Language proficiency in Spanish or other languages is a plus
- Must be dependable and flexible
- Ability to travel to multiple work locations
- Excellent customer service, teamwork and problem-solving skills
- Must adhere to uniform dress code
