POSITION PURPOSE
The Team Leader - Quality is a tactical business leader who supervises a team of technical personnel including Technicians, Inspectors, Analysts, and Test Stand operations consisting of approximately 10 – 20 team members. The Team Leader uses leadership, planning, and organizational skills to efficiently allocate people and resources to accomplish daily, weekly, and monthly operational goals established by plant management. The Team Leader has a healthy dissatisfaction with the status quo and actively engages his / her team in continuous improvement efforts. Key to the role is demonstrating the commitment to safety, quality, and people development within their department as well as demonstrating BAC’s values of Earning Trust, Embracing Responsibility, Showing Courage, and Driving Innovation. The Team Leader is accountable for the operational results of their teams by focusing on shop floor execution in order to exceed the department’s performance metrics and objectives. They seek and understand internal / external customer needs / expectations, and establish shared ownership and jointly commit to action.
PRINCIPAL ACCOUNTABILITIES
- Owns personal and team safety. Observes all safety rules and uses the proper safety equipment at all times. Committed to a culture of safety and excellence.
- Establish objectives for the team that are aligned with BAC’s execution strategy and evaluate team members on performance.
- Responsible for managing team’s performance inclusive of disciplinary documentation and administering annual performance reviews.
- Responsible for maintaining a robust Compliance and Quality Management Systems Program to assure compliance with ISO and BAC Quality Management Systems requirements.
- Maintain Quality Management System and continually improves sustainability, compliance, and integration with other business systems
- Facilitate monthly management review to ensure effectiveness in meeting policy and objectives, review key quality indicators and identify improvement opportunities
- Support the Internal Audit program, including developing the Internal Audit Schedule, training Internal Auditors, maintaining Internal Audit Checklists, assuring successful performance of Internal Audits and issuing CAPA as needed based on audit findings
- Facilitate Corrective / Preventive Action program. Trend, report and present any corrective action results/ recommendations to facility management.
- Review the output of CAPA investigations and the implementation of effective solutions, which use Systematic Root Cause Analysis (SRCA) and Problem Solving tools and techniques
- Implement best practices for quality assurance processes; develop and utilize benchmark-based metrics, develop and maintain reporting on these measures to ensure continuous improvement and provide needed information to stakeholders
- Provide timely and meaningful quality reports, information and advise which allows business units to anticipate and identify potential quality problems and take corrective action
- Establish and maintain procedures for receiving, reviewing, and evaluating customer complaints. Drive projects for improvement and elimination of recurring issues
- Develop and maintain a program to investigate, identify, segregate, and disposition nonconforming product
- Lead investigations to determine root causes of nonconformance and assist in development of corrective actions for containment and preventive actions to eliminate recurrence
- Demonstrate effective daily communication with the team to ensure all employees are informed and committed to the department’s immediate goals and vision through the use of meetings, one on ones, and positive coaching sessions.
- Ensure that team members understand how their work relates to the plant’s strategic goals and BAC’s mission
- Develop appropriate communication and training material on quality topics for plant employees
- Lead and/or support projects as assigned related to new products, continuous improvement, quality, safety, or cost reduction
- Collaborate with peers and internal customers locally and globally to foster sharing of best practices and continuous improvement
- Understand, comply with, and support all agency regulatory standards as well as BAC specific policies that govern environmental, health, safety, quality, financial, and people practices
NATURE & SCOPE
The Team Leader reports to the Quality Manager. Additionally, they provide support for functional processes, projects and initiatives sponsored by EHS, Quality, Human Resources, Engineering, Maintenance and Supply Chain. May participate in, or lead cross functional teams representing multiple BAC business locations.
KNOWLEDGE & SKILLS
- Three to five years of experience leading effective teams in a fast paced, and preferably an ISO based manufacturing environment
- Analytical thinking demonstrated by the ability to solve problems using a logical, systematic, and sequential approach.
- Demonstrated ability to influence and coach peer leaders to gain support
- Data presentation skills to effect action including statistical analysis & impactful metrics generation
- Demonstrated ability to delegate tasks and motivate teams to achieve shared goals
- Project management skills including, setting a vision, establishing and driving timelines, and division of responsibility to balance skills and workload
- Keen evaluator of talent and effective developer of high performing team members
- Effective oral communication skills including giving presentations that provide clear direction along with one on one interactions with team members that are tailored to the individual.
- Effective written communication skills including the ability to produce professional documents, emails, and presentations that are concise, persuasive, and informative
- Strong Microsoft Office skills including charting, graphing, and analysis functions in Excel, effective use of Word to create documentation and shared resources, and the generation of compelling communications in PowerPoint
- Demonstrated knowledge and use of continuous improvement tools and processes such as Lean and Six Sigma
- Possess the business acumen to run a department as a cost and profit center continually seeking opportunities to improve output and reduce expenses
- Utilize Systems tools such as PDCA, 5 Whys, SPC, FMEA, DOE, Value Stream Mapping, standardized work processes, CAPA, and processed capability studies to reduce/eliminate waste and improve product and process quality
- Bachelor’s degree in Engineering, Manufacturing, Business Administration, or equivalent level of experience
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing this job, the employee is regularly required to stand and walk up to 80% of the time. This position requires occasional lifting up to 50 pounds and travel up to 10% of the time. Exposures include elevated noise levels associated with a manufacturing environment, fluctuations in temperature ambient conditions as well as intermittent exposure to the weather in and about the yard and dock areas. Occasional weekend work is typical and availability is expected for any of the three operating shifts.
