Customer Service Associate

Litehouse • Sandpoint, ID, US • 2d ago

Join Litehouse as a Customer Service Associate!

Location: Sandpoint, ID (Hybrid) | Full-time | Early Career

We're looking for a dynamic Customer Service Associate I to be the first point of contact for our customers-providing accurate information, resolving issues, and ensuring every interaction reflects our commitment to service. In this role, you'll process orders, handle inquiries, and act as a liaison between customers and internal departments to keep things running smoothly.

What You'll Do

Interact with customers to answer questions about accounts, products, and services.
Manage and resolve all customer communications and inquiries with professionalism and care.
Process orders accurately and on time.
Provide information about pricing, service changes, discontinuance, product availability and shipping inquiries.
Analyze customer needs and connect them with the right service or technical team.
Use CRM tools to track activities, research product information, and maintain accurate records for reporting purposes.
Collaborate with teams such as Transportation, Scheduling, Sales, Production, and Warehouse to meet customer needs.

What You'll Bring

High School Diploma or equivalent (required).
1-2 years of general work experience; customer service experience preferred.
Previous experience with MS Suite and CRM application skills preferred.
Strong communication skills-both written and verbal.
Attention to detail and accuracy when handling orders and customer records.
Strong organizational, problem solving and time management abilities.
Adaptability to understand and communication information regarding product changes, services, and processes.
Team-oriented mindset.

Great People Deserve Great Benefits!

401(k) with company matching
Health, Dental, and Vision Insurance
Life Insurance
Paid Time Off (PTO)
Paid Holidays
Employee Stock Ownership Plan (ESOP)
A values-driven, employee-owned culture that invests in you

Why Litehouse?
https://www.litehousefoods.com/

At Litehouse, you're more than just an employee-you're an owner. As a 100% employee-owned company, we believe in investing in people, not just products. That means you'll have a voice in our future and a stake in our success. We foster a collaborative, hands-on environment where your work matters and your ideas are valued. From the floor to the leadership team, we're committed to continuous improvement, community impact, and doing what's right-every time. Join us and help shape the future of food.

Apply today and bring your customer service skills to our growing team!

We do not offer sponsorship

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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