Competencies
● Customer Service Skills
● Minimum language skills-ability to communicate in Spanish is a plus
● Sense of urgency
● Safety oriented
● Reliable/dependable
● Diagnostic skills, Comprehension and repair of wiring schematics
● Minimal mathematical skills
Position Duties:
● Follow policies and procedures for Service/Installation Assistant
● Support the reporting of parts and labor information regarding all service calls.
● Assist in calls delegated to Service Technicians.
● Aid in managing and monitoring truck stock inventory in order to reduce open calls due to parts requirements; help be in-stock.
● Help maintain vehicle to company standards reporting any issues to Service Manager in a timely fashion.
● Communication with supervisor and Service technicians on a consistent basis.
● Drives a company vehicle as an essential function of the job.
● Maintain an excellent driving record.
● Take ownership in our business results and your personal wellness.
● Performs other duties as assigned.
Essential education, licenses, certifications, skills and experience needed for this position:
● No prior experience or training necessary.
● Valid in-state Driver’s License required with an approved Motor Vehicle Report (MVR).
Physical Demands and work environment:
The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
● Physical demands: While performing duties of the job, employee is occasionally required to sit, stand, walk use hands to finger, handle objects or controls, reach with hands and arms, talk and hear. Employees must regularly lift and or move up to 75 pounds, frequently lift and/or move up to 100 pounds and occasionally more with assistance. Specific vision abilities required by the job include close, distance, color, peripheral, depth perception and the ability to focus.
● Work environment: The noise level in the work environment is usually loud. While performing the duties of this job the employee is regularly exposed to wet and humid conditions. The employee is frequently exposed to moving mechanical parts, outside weather conditions and extreme heat.
● Required to pass a background, physical, drug and alcohol screenings.
● Authorization to work in the United States.
General: The employee is expected to adhere to all company policies and commitment to company values.
The CLDI Service/Installation Assistant provides prompt, efficient, and quality work in the assisting of service and install for Dexter Retail Services, Inc. (DRS) and CLDI technicians and managers for commercial laundry equipment. This position drives a company vehicle to company and customer locations.
EEO IS THE LAW
EEO IS THE LAW (Spanish)