Overview
Charlie’s Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
- An amazing company culture!
- Medical/Dental/Vision on the first of the month following hire.
- ESOP (Profit Sharing) and 401(k).
- Paid vacations, paid holidays.
- Pre-tax commuter benefits, and onsite parking.
- Coverage under State Sick Leave.
- 100% Prepaid College Tuition for employees and their dependents.
- Employee assistance program (EAP).
Additional Compensation Details:
- $20- $23 per hour Dependent on Experience
- Potential 90-day performance-based raise
- Yearly review with possibility of increase based on performance and tenure
Responsibilities
The Role:
This position is responsible for providing exceptional customer experience. In conjunction with the sales team the Customer Service Rep serves as a liaison for the company attracting and maintaining customer relations.
The Retail Customer Service Rep assist’s the sales team with daily sales calls, give customers information about products and services, take orders, process credits. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Addressing the needs and ensuring the satisfaction of our customers. This includes assigned customers, as well as, the accounts of other company salespersons.
Shift: Sunday through Friday with split days off; 7am –3:30pm
Essential Responsibilities Include, but Not Limited To:
- Up selling customers on new products, promotional items, push items directed by sales management and team leaders.
- Maintain a sound working knowledge of all markets and growing conditions.
- Notify and assist team leaders, account managers, buyers and operations by communication of customer's needs and preferences.
- Maintain effective, professional relationships with retailers, vendors, and fellow employees.
- Organize and provide assistance for special sales and promotions.
- Assist in departmental resets and grand openings when called upon.
- Participate in special projects deemed necessary to the operation and well being of the company.
- Attend all sales meetings and appointments, (be on time, punctual).
- Responsible for individual call sheet and assigned customers.
- Make sure all orders are submitted before scheduled cut off times.
- Responsible for processing and turning in credit memos, responsibility forms and other job related paperwork within the set time lines.
- Walk warehouse-checking product at least twice a day.
Major Activities:
- Calling on existing customers
- Phone selling
- Instore support/ merchandising
- Keeping abreast of new items and market conditions
- Meeting all company sales and profit objectives
- Sales meetings
Qualifications
Required Skills and Experience
- Prior retail experience managing, merchandising, working in produce department(s). Prefer both retail and wholesale produce experience.
- Thorough knowledge and expertise of produce commodities and be capable of providing expert consulting to current and potential customers.
- Demonstrated excellent interpersonal human relations and teaming skills.
- Detail orientated; accurate with paperwork, figures, and have good follow-through.
- Computer skills, preferably using Microsoft Office Suite
- Be flexible and able to deal with a variety of details simultaneously.
- Must have proven problem-solving skills.
- Must be skilled in time management and be capable of meeting work schedule deadlines.
- Must have demonstrated excellent written, verbal and oral presentation skills.
- Must have an excellent work record with references from current and/or previous employers.
- Ability to plan, organize, implement, and follow through on projects.
- Prefer a college degree or minimum high school.
Hear from Charlie's employees
Supplemental Information
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.Charlie's Produce is an Equal Opportunity Employer