** We are currently only accepting applications for this role in our office in India , however this is a remote position so we are open to any location throughout India **
ArcherPoint is currently adding a Dynamics NAV/Business Central Support Consultant to our Customer Service team. The main mission of this role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client. ArcherPoint prides itself on delivering clients with amazing services which is a critical focus of our Customer Service team.
As a member of the ArcherPoint Customer Service team, you will be working with our clients to evaluate and resolve issues associated with their Microsoft Dynamics NAV/BC system. The issues reported to the customer service team can be related to software applications or hardware and include all versions of Microsoft Dynamics NAV and Business Central. The successful candidate for this role will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other ArcherPoint team members to resolve the problem.
Specifically, the Support Consultant is accountable for:
- Delivering NAV/BC functional and technical services to our clients.
- Resolving, monitoring, and following-up on tickets with appropriate urgency.
- Coordinating and engaging other NAV/BC functionality experts on resolving complex issues or
requests, ensuring timely communication with the client at all times.
- Publishing and updating knowledge-based articles.
- Assisting Marketing with Web and Social Media content.
This role requires someone with not only excellent customer service skills but also a strong attention to detail, strong decision-making & analytical skills, and the ability to communicate clearly and professionally.
5+ years of experience with Microsoft Dynamics NAV/BC hands-on implementation or support. Candidates with experience working with other EDI, Shipping & Receiving solutions as well as exposure to various add-ons are also a plus!
In addition to providing world-class customer service for our customers, the successful candidate for this role must align well with our very defined, active, and dynamic organizational culture. ArcherPoint is not your typical company, culture, or business environment, so we seek candidates that are ready for a significant change and opportunity.
Why Join ArcherPoint:
In ArcherPoint, we believe our culture is what truly sets us apart, and we strive to create an inclusive, collaborative environment where every employee feels valued and supported. We'd love to have you join us and become a part of our team.
- Permanent work-from-home opportunity.
- Competitive salary and bonus.
- Employee Stock Ownership Plan (ESOP).
- Family health and personal accidental insurance.
- Fitness and wellness benefits include gym membership reimbursement and wellness.
- Cell Phone and Internet reimbursement.
- Training and development opportunities to enhance skills and career growth.
- Collaborative and supportive work environment.
- Leave Travel Allowance (LTA).
- 10 paid holidays and generous PTO every year.
