Customer Service Associate

Wawa • Part-time • Store 651 - Gainesville, VA 20155 • 5m ago

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties:

Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
Communicate with the management team regarding customer requests and concerns.
Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
Prepare all made to order food and/or beverages according to recipe or customer specifications.
Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
Ensure the proper execution of assigned foodservice and beverage programs and procedures.
Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
Complete other tasks as assigned by store management.

Essential Functions:

Ability to work well individually as well as in a team environment
Good communication skills
Excellent customer service skills
Ability to learn FSRA process and procedures and demonstrate on a daily basis
Ability to work overtime as needed
Ability to multi-task in fast paced environment
Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
Must be at least 16 years old
Must have reliable transportation
Must wear slip resistant shoes at all times
Must be able to tolerate exposure to cleaning products

Basic Qualifications:

Pursuit of or high school diploma or equivalent, preferred
Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Customer Service Associate

Wawa • Part-time • Store 8639 - Chantilly, VA 20151 • 5m ago

Retail Cashier

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facili...

5m ago

Apply

Customer Service Associate

Wawa • Part-time • Store 8637 - Manassas, VA 20112 • 6m ago

Retail Cashier

6m ago

Apply

Customer Service Associate

Wawa • Part-time • Store 8658 - Manassas, VA 20109 • 7m ago

Retail Cashier

7m ago

Apply

Commercial Landscaping Branch Manager

Davey Tree • Chantilly, VA, US • 2m ago

Retail

Additional Locations: N/A Primary Locations: VA, Chantilly, 25255 Pleasant Valley Rd., 20152 Requisition ID: 202034 Position Overview Responsible for the growth and profitability of the di...

2m ago

Apply

Customer Service Associate

Wawa • Part-time • Store 8686 - Manassas, VA 20110 • 3m ago

Retail

3m ago

Apply

Arborist Trimmer Climber

Davey Tree • Chantilly, VA, US • 4d ago

Agriculture & Forestry

Additional Locations: N/A Primary Locations: VA, Chantilly, 25245 Pleasant Valley Rd., 20152 Requisition ID: 204499 Position Overview Trim and remove trees, remove unwanted, diseased or dy...

4d ago

Apply

Climber | Richmond, VA

Davey Tree • Chantilly, VA, US • 1w ago

Additional Locations: Richmond, VA Primary Locations: VA, Chantilly, 25245 Pleasant Valley Rd., 20152 Requisition ID: 203356 Position Overview Davey Utility Line Clearance, a division o...

1w ago

Apply

Trimmer/Bucket Operator | Richmond, VA

Davey Tree • Chantilly, VA, US • 1w ago

Agriculture & Forestry

Additional Locations: Richmond, VA Primary Locations: VA, Chantilly, 25245 Pleasant Valley Rd., 20152 Requisition ID: 204275 Position Overview Davey Utility Line Clearance, a division o...

1w ago

Apply

Trimmer

Davey Tree • Chantilly, VA, US • 2w ago

Agriculture & Forestry

Additional Locations: Bristol, VA Primary Locations: VA, Chantilly, 25245 Pleasant Valley Rd., 20152 Requisition ID: 203981 Company Overview Invest in your future. Join one of the larg...

2w ago

Apply

Customer Service Supervisor

Wawa • Full-time • Store 651 - Gainesville, VA 20155 • 3w ago

Management Supervisor

Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in...

3w ago

Apply