Call Center Customer Service Representative

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our call center customer service representatives are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.

Evenings and Weekends required.

The Call Center Customer Service Representative’s mission is to answer incoming phone calls and assist customers with product or service information.

The Customer Service Representative is responsible for carrying out all duties required to ensure the mission described above is satisfied. The expectations of this job are as follows:

Open New Work Order
- Greet customers in a friendly and professional manner
- Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
- Open customer’s work order in an efficient and timely manner
- Verify unit’s warranty and email warranty company for verification if necessary
- Transfer call to appropriate department (scheduling, triage, etc.)
- Note work order with necessary details (technician initials, warranty information, etc.)
- Ensure work order’s are placed in proper status and job type within Dispatchtrack
Look Up Existing Work Order
- Greet customers in a friendly and professional manner
- Obtain all information from the customer to look up existing work orders (name, phone, etc.)
- Verify what the customer is asking for (part eta, status update, etc.)
- Determine if call needs to be transferred to another department
- Verify customer's address and phone numbers before transferring the call
Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completes within the agreed upon timeframe.

Qualities:

A self-starter with strong multitasking skills
Someone that can work independently or within a team environment
An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Minimum Qualifications:

High School Graduate or GED
Strong computer skills with efficiency in Microsoft Office suite
Strong interpersonal skills

Company reserves the right to add or delete from job description as needed

Compensation: $13.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Independent Retail offers a myriad of opportunities for people of all backgrounds.

When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?

Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.

Retail is the #1 private-sector employer in the country

If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

For the fastest response to interviews & follow-ups. Opt-out anytime.

Let Us Text You!

Texting increases your chance for an interview. Texts for this job only. Opt-out anytime.

Location

Address

City

States

ZIP Code

Resume/CV*

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

Have you ever worked for Big Sandy Superstore?*

If yes, please provide your job title and date you were last employed with Big Sandy Superstore:*

How many years of Customer Service experience do you have?*

How would you define customer satisfaction?*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Race/Ethnicity

I was referred to this position by a current employee

Who referred you?

Benefits of working in the Retail Industry

Opportunity for Growth

If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)

Gain Skills You Can Use for the Rest of Your Life

71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)

Job Security

The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)