Hardware & Software Support Technician

D&W is looking for a Hardware & Software Support Technician to join our IT Team at our Corporate Headquarters located in Auburn, New York.

Job Responsibilities Include:

• Troubleshoot hardware, network and software issues across all departments including the production facility, distribution center, office, and outside branch locations.
• Provide technical assistance to end users seeking hardware and software support.
• Install and maintain hardware such as desktops, laptops, printers, faxes, scanners, and tablets.
• Set up and maintain user accounts in a variety of software platforms.
• Manage and maintain anti-virus, backup, and recovery software.

Job Requirements:

• Must be an analytical thinker and have strong written and oral communication skills. Must be able to communicate technical information to non-technical people.
• Ability to manage multiple projects simultaneously.
• Knowledge of company supported hardware, software, operating systems and equipment.
• 3+ years of related experience, customer support and network, help desk experience preferred.

D&W Diesel, Inc. is an employee owned, $125 million business with over 350 employees in 8 locations. D&W has more than 45 years of history as a remanufacturer and distributor of heavy-duty truck and off-road equipment parts and industrial products. We are dedicated to continued growth through investment in our modern facilities and our exceptional team of employees..

Pay:  $25 - $31 hour

Benefits:

• Employee Stock Ownership Plan (ESOP)
• 401(k) with a company match
• Health, dental & vision insurance
• Disability & Life Insurance

• Paid Time Off & Paid Holidays at time of hire

To apply for this position please visit our website at www.dwdiesel.com/Careers.  If you are unable to apply online due to disability, please contact Human Resources: 315-253-2324

Equal Opportunity Employer/Veterans/Disabled