Job Summary:

We are seeking a talented and results-driven Director of Surety to join the growing team with Bender Insurance Solutions. Under the direction of the President, the Director of Surety is responsible for ensuring the quality of customer service provided to clients by the department. A successful Director of Surety combines leadership and problem-solving skills to manage the department's team, while performing the following duties and responsibilities of the role.  

What to Expect: 

• Competitive Compensation: Base salary range of $90,000-$110,000, based on experience 
• Professional Development: Opportunities for professional development and growth within the organization
• Flexibility: Hybrid work schedule 
• Comprehensive Benefits: Full comprehensive benefits package 
• Ownership Opportunity: Enrollment in Bender’s Employee Stock Ownership Plan (ESOP) 

Why Choose Bender:

Bender Insurance Solutions was founded over 85 years ago with a mission of providing protection, superior service, and education to those who matter most. It’s a compelling commitment that continues to guide us, three generations later, the largest and only employee-owned, family-led commercial insurance brokerage in the Sacramento region. 

 Key Responsibilities:

 Strategic Leadership:

• Ensure the Surety Department achieves annual growth and retention goals.
• Collaborate with the Board of Directors and President to set the department's vision and develop a strategic plan.

Business Plan Execution:

• Develop and implement strategies to achieve the department's business plan objectives.
• Oversee compliance, quality, and continuous improvement of department procedures.

Team Management:

• Manage and evaluate the team through coaching, training, workflow schedules, and performance evaluations.
• Conduct regular training on surety programs, industry changes, and efficient operations.

Recruitment and Training:

• Recruit, hire, and train department staff, and assist in recruiting new sales team members.
• Review employee career progression and allocate annual budget for continuous growth.

Compensation and Career Path Development:

• Assist in developing a competitive compensation structure and comprehensive career path for Surety’s staff.

Client Interaction and Account Executive Duties:

• Handle customer inquiries, complaints, and compliments, responding courteously and diplomatically.
• Perform Account Executive duties for own book of business, developing new business and ensuring retention.

Technology Evaluation and Relationship Management:

• Evaluate technological needs for efficient operations and work with management to address them.
• Evaluate and maintain relationships with surety companies and support the full utilization of automation systems.

Professional Development and Industry Engagement:

• Stay informed on surety technical knowledge, market trends, and agency automation.
• Participate in professional training, industry associations, and various committees to develop leads and promote the Agency brand.
• Actively refer clients/prospects to other departments and strategic partners of BIS.

Qualifications:

• Minimum 5 years’ experience in managerial and leadership experience and 5 years’ experience in Contract Surety
• Bachelor’s degree in business management or equivalent degree
• Hold a Property and Casualty Agents/Brokers License in good standing
• Demonstrated increasing levels of responsibility in previous roles
• Familiarity with agency management systems and adaptability to new software programs and technological changes