JOB DETAILS

Team Supervisor (Overnights)

Wawa • Full-time • Store 275 - Lancaster, PA 17602 • 6d ago

Job Description

Job Title: Team Supervisor

Location: Field

Department: Store Operations

*Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Prepare and maintain stock levels for all appropriate food service items by day part.
Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.
Recognize associates and celebrate accomplishments.
Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.
Administer check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Ability to learn and utilize the store’s technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 – 40 hours per week
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience training, sales building, management of expenses, and food service menu planning
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Team Supervisor (Overnights)

Wawa • Full-time • Store 158 - East Petersburg, PA 17520 • 3m ago

Management Supervisor

Job Description Job Title: Team Supervisor Location: Field Department: Store Operations *Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am. Job Summar... more

3m ago

Apply

HVAC Service Apprentice - Commercial Service

HB McClure Co • Lancaster, PA, US • 3d ago

Installation & Maintenance

HB MCCLURE IS A 100% EMPLOYEE-OWNED COMPANY WHERE OUR SUCCESS IS YOUR SUCCESS! We provide maintenance and service throughout south central PA and northern Maryland. We stand by our core values of TEAM, TRUST, G... more

3d ago

Apply

HVAC Technician - Commercial Service

HB McClure Co • Lancaster, PA, US • 3d ago

Installation & Maintenance

$2,500 SIGN-ON BONUS AVAILABLE FOR SKILLED TECHNICIANS! ON-CALL ROTATION OF 2 TIMES PER YEAR ! OVERTIME OPPORTUNITIES! HB MCCLURE IS A 100% EMPLOYEE-OWNED COMPANY WHERE OUR SUCCESS IS YOUR SUCCESS! We prov... more

3d ago

Apply

Custodian

ServiceMaster • Full-time • Lancaster, PA, US • 3d ago

Cleaning & Sanitation

Benefits Flexible schedule Opportunity for advancement Training & development Shift 2nd Shift; Monday - Friday 4pm-9pm Company and Culture For more than 60 years, ServiceMaster Clean has taken great... more

3d ago

Apply

Certified Occupational Therapy Assistant - COTA - Part Time: 3 or 5 Day Weekdays (M-F)

Symbria • New Holland, PA, US • 5d ago

Health Care Medical Assistant

Overview Are you a Certified Occupational Therapist Assistant (COTA) with a desire to impact the lives of the older adult population? If so, our Rehab Team at Garden Spot Village in New Holland, PA has a PART TI... more

5d ago

Apply

Office Coordinator

Cargas Systems • Full-time • Lancaster, PA, US • 1w ago

Administrative Office Assistant

Cargas is an employee-owned software company based in Lancaster, PA. We have a unique culture where transparency, teamwork, and collaboration aren’t just words on a page – they are central to how we do business every da... more

1w ago

Apply

Mechanical Engineering/CAD Designer

Astro Machine Works • Ephrata, PA, US • 1w ago

Manufacturing Architecture Engineering Installation & Maintenance

Description Astro Machine Works is a growing 100% Employee Owned Company located in Lancaster County, PA. Founded in 1984, we are a comprehensive machining and fabrication facility specializing in custom machine buil... more

1w ago

Apply

Plumber - Commercial Service

HB McClure Co • Lancaster, PA, US • 1w ago

Installation & Maintenance Plumber

$2,500 SIGN-ON BONUS AVAILABLE FOR SKILLED TECHNICIANS! Here at HB McCLure, we are an employee owned company placing our employees first, knowing that highly trained, skilled, and compensated workforce can better... more

1w ago

Apply

Cleaner

ServiceMaster • Full-time • Lancaster, PA, US • 1w ago

Cleaning & Sanitation

Benefits Flexible schedule Opportunity for advancement Training & development For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments for our customers. As... more

1w ago

Apply

Pharmacy Technician - Filling

HealthDirect • Full-time • Lancaster, PA, US • 2w ago

Pharmacy Pharmacy Technician

Overview For over 50 years, the HealthDirect team has been dedicated to the unique pharmacy needs of individuals residing in Long-Term Care (LTC) facilities such as nursing homes and assisted living facilities, as wel... more

2w ago

Apply