Customer Service Associate

Wawa • Part-time • Store 581 - Abingdon, MD 21009 • 9m ago

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties:

Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
Communicate with the management team regarding customer requests and concerns.
Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
Prepare all made to order food and/or beverages according to recipe or customer specifications.
Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
Ensure the proper execution of assigned foodservice and beverage programs and procedures.
Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
Complete other tasks as assigned by store management.

Essential Functions:

Ability to work well individually as well as in a team environment
Good communication skills
Excellent customer service skills
Ability to learn FSRA process and procedures and demonstrate on a daily basis
Ability to work overtime as needed
Ability to multi-task in fast paced environment
Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
Must be at least 16 years old
Must have reliable transportation
Must wear slip resistant shoes at all times
Must be able to tolerate exposure to cleaning products

Basic Qualifications:

Pursuit of or high school diploma or equivalent, preferred
Prior food service and/or customer service experience preferred

The hourly range for this position is $15.50 - $17.38 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am. Extensive benefits* are available for eligible Wawa Associates. These include health benefits, ESOP (Employee Stock Ownership Plan), 401(k), Education Assistant Program, eligibility for store discounts, paid time off and access to other benefit and wellness programs.

*Eligibility for Wawa Benefits is defined under the terms of the plan.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Customer Service Associate

Wawa • Part-time • Store 8545 - Perryville, MD 21903 • 2m ago

Retail

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facili...

2m ago

Apply

Customer Service Associate

Wawa • Part-time • Store 599 - Joppa, MD 21085 • 6m ago

Retail Cashier

6m ago

Apply

Customer Service Associate

Wawa • Part-time • Store 8500 - Fallston, MD 21047 • 6m ago

Retail Cashier

6m ago

Apply

Customer Service Associate

Wawa • Part-time • Store 582 - Bel Air, MD 21015 • 12m ago

Retail Cashier

12m ago

Apply

Customer Service Associate

Wawa • Part-time • Store 8522 - Perry Hall, MD 21128 • 19m ago

Retail Cashier

19m ago

Apply

Operations and Program Analyst Support

DCS Corp • Aberdeen, MD, Maryland • 2w ago

Analyst

Salary Range: $69,230 - $117,886 DCS is looking for an analyst to provide programmatic operations support to an O-5 Product Manager, Deputy Product Manager, and staff to include task management, document control, cale...

2w ago

Apply

System of Systems Architecture Engineer

DCS Corp • Aberdeen, MD, Maryland • 2w ago

Engineering

Salary Range: $85,373 - $185,000 DCS is looking for an experienced engineer to assist with building the architecture for NAVWAR systems and provide subject matter expertise on SIGINT/EW. Essential Job Functions:...

2w ago

Apply

Contract Specialist

DCS Corp • Aberdeen, MD, Maryland • 2w ago

Administrative

Salary Range: $85,373 - $145,000 DCS is looking for a Contract Analyst to assist an Army Product Manager with its purchasing requirements at Aberdeen Proving Grounds, MD. Essential Job Functions: Assist in th...

2w ago

Apply

Senior Acquisition Logistician

DCS Corp • Aberdeen, MD, Maryland • 2w ago

Salary Range: $85,373 - $199,211 DCS is looking to hire a Mid-Level Logistics Analyst with experience working in Army acquisition to support our customer at Project Manager Position, Navigation and Timing (PM PNT) Mo...

2w ago

Apply

Systems/Integration Engineer

DCS Corp • Aberdeen, MD, Maryland • 1m ago

Engineering

Salary Range: $116,996 - $210,272 DCS is looking for a System Engineer to support a post MS C acquisition program and provide integration engineering support for installation of hardware and software. Essential Jo...

1m ago

Apply