The Store Manager is responsible for creating an excellent shopping experience for customers by driving sales growth and profitability while fostering a positive, engaging work environment for team members. This role leads all store operations, ensures compliance with company standards and legal requirements, and develops a high-performing team to deliver best-in-class store standards.
DUTIES AND RESPONSIBILITIES
- Lead daily store operations to meet all company standards while driving sales growth and profitability
- Ensure high levels of customer satisfaction through excellent service, addressing complaints and feedback effectively.
- Monitor Inventory levels, order new products, and manage stock control to minimize waste and ensure product availability.
- Establish and ensure proper rapport and partnership with external vendors to maximize sales and profitability, seeking proper product assortment through new items, area demographics and deal buys
- Recruit, train, coach, mentor, and evaluate team members to build a highly performing, engaged workforce
- Create and maintain a clean, safe, organized, and customer-focused store environment
- Ensure full compliance with company policies and all local, state, and federal regulations
- Manage key performance metrics including sales, labor, shrink, inventory, margins, and EBITDA
- Analyze financial and operational data to make effective business decisions
- Execute merchandising programs, planograms, signage, and inventory controls
- Oversee product quality, freshness, in-stock levels, and proper rotation practices
- Communicate effectively with team members, leadership, vendors, and support teams
QUALIFICATIONS AND SKILLS
- Must be 18 years of age and possess a high school diploma or equivalent
- Minimum 3–5 years of management experience in retail or grocery
- Proficiency in computer systems including POS systems and inventory software
- Bilingual in English and Spanish preferred
- Experience with scheduling, merchandising, budgeting, and expense control
- Proficient in planning and analytical skills (comprehension of P&L’; budget and expense)
- Proven leadership and team development skills
- Ability to manage multiple priorities and complete administrative tasks efficiently
- Microsoft Office proficiency
- Must Adhere to a uniform dress code
PHYSICAL REQUIREMENTS
- Requires the ability to reach, bend, balance, lift, and carry items weighing 20–50 pounds on a regular basis. Items weighing more than 50 pounds require a coordinated team lift.
- Ability to stand and walk for extended periods
- Ability to push, pull, grasp, twist, and perform repetitive movements
- Ability to work in varying conditions including coolers, freezers, outdoors, delivery trucks
EMPLOYEE ACKNOWLEDGMENT
This job description provides a general overview of the role’s primary responsibilities and is not intended to be an all-inclusive list of duties. The employee may be asked to perform additional tasks or take on other duties as assigned to support business needs.