Operations Manager

ServiceMaster • Full-time • Frederick, MD, US • 9m ago

Benefits:

Life Insurance
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

OPERATIONS MANAGER

Position Overview:

Our locally owned Frederick, MD ServiceMaster franchise is seeking a highly skilled and motivated Operations Manager to join our team. As the Operations Manager, you will play a crucial role in overseeing the day-to-day operation of our water and fire damage restoration business, ensuring efficiency quality and exceptional customer service.

Job Type: Restoration
Work Hours: Full Time
Compensation: $60,000 annually
Benefits: Health, Vision and Dental Insurance; SIMPLE IRA with employer match-contribution after two years of employment; Short and Long-term Disability Insurance; $100K Life Insurance Policy, Paid Time off including holidays.
Location: Frederick Maryland

Position Summary:

This position is responsible for defining and prioritizing the daily production activities. They create, implement, and ensure process and practices are performed consistently and in accordance/compliance with company and insurance standards. The operations manager supervises the restoration teams to deliver on the performance metrics while providing a positive customer experience, interfaces with the estimators to create project estimates and customer invoices.

The ideal candidate will be high motivated; work well under pressure; be very attentive to detail; and be proactive, assertive, and highly skilled at multi-tasking and organization.

Job Requirements:

Extensive experience in mitigation and restoration of building materials and contents affected by wind, water, fire, smoke, and other property damage causes.
Demonstrated Leadership within operations role
Able to analyze, interpret and create general business process as well as federal, state, and local rules and regulations.
Able to train, information, respond to questions from employees assigned to your charge.
IICRC Certified
Skilled in the use of computers or necessary technology including Microsoft Office products.
Experienced in use of Restore356, Xactimate and XactAnalysis and reporting to improve questions.
Detailed knowledge in insurance restoration industry
Communicate effectively with customers, insurance companies and adjuster
Work effectively with senior management to resolve issues and develop process solutions
Supervise and motivate team to achieve results
Demonstrated experience to supervise and build a team environment that motivates to achieve expected results
Excellent problem solving, process improvement/development and communication skills
Experience estimating and cost control
Strong negotiating skills suppliers/sub-contractors/vendors
Organized and detailed oriented

Education:

College degree required, preferably in business management
Bilingual in English and Spanish - preferred

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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