1. Greets customers and provides information about our crematory/cemetery services.
2. Welcomes and consoles customers who have a need for our crematory/cemetery services
3. Accepts/Releases pet remains.
4. Provides necessary services related to registering, accepting, and releasing ashes to customers.
5. Sells urns, caskets, headstones, perpetual maintenance, and grave blanket services.
6. Conducts all transactions with customers for all burials and crematory proceedings.
7. Schedules and performs D.A. pickups from homes or veterinarians.
8. Completes daily cremation logs and faxes to District Manager.
9. Performs vet visits for Harperlawn (2 new vet visits and 4 revisits monthly).
10. Takes inventory of caskets and urns monthly.
11. Hires and schedules associates for Harperlawn operations, including customer service.
12. Oversees repair of equipment and Harperlawn grounds.
13. Maintains Harperlawn grounds, to include, headstone-raising, lawn moving, grave filling and seeding, ground clean-up.
14. Schedules burials and cremations.
15. Checks voicemail for Harperlawn every hour and responds to customer needs.
16. Ensures policy and procedure letter is updated and mailing is sent out if appropriate. Ensures policies are enforced.
17. Maintains a minimum of 15% increase in burial and cremation over prior year.
18. Cleans and maintains Cemetery and Crematory office and buildings.
19. Maintains freezers (bleach and cleansed quarterly).
20. Complies with all policies and procedures and supports the mission and philosophy of Best Friends Pet Care Inc.
21. Performs other duties as assigned.
