Who We Are:
AgriVision Equipment Group and PrairieLand Partners (AVE PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.
We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.
We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train the right individual who is willing to work hard and make customers their #1 priority.
Look Forward. Adapt Often. Lead Always.
General Purpose:
Service Advisors motivate and inspire their team to go above and beyond to exceed customer expectations while maximizing profitable service labor sales.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Act as the primary customer contact for the locations Service Department
- Develop, communicate, enforce and monitor effective Service Department processes to ensure internal and external customer satisfaction
- Participate and lead specific accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives
- Assist in coordinating customer clinics, field days, and related promotional events
- Submit all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit
- Schedule and assign jobs and work areas to employees according to their skills and knowledge
- Review work orders for completeness and accuracy prior to customer billing
- Ensure all departmental tools, equipment, and vehicles are in good working order
- Supervise and participate in staffing and employee development activities
Supervisory Duties:
- Directly manages service employees.