✨Nurse Consultant✨

Symbria • Full-time • Auburn, MA, US • 4w ago

Overview

🌟 We’re Hiring: Nurse Consultant/Client Service – Auburn, MA 🌟

Symbria is seeking a dedicated and professional Nurse Consultant to join our 100% employee-owned team at our Pharmacy in Auburn, MA! 🏥✨

In this unique role, you’ll serve as a vital liaison between pharmacy and long-term care communities, providing consulting, audits, and education to ensure nursing teams meet regulatory requirements and deliver the highest standard of care.

This role involves traveling regularly to assigned partner long-term care facilities to provide face-to-face support, resolve complex issues, and serve as a key clinical and operational liaison between the facility and the pharmacy. The primary purpose of this position is to maintain high levels of customer satisfaction while assisting facilities in meeting regulatory requirements and nursing standards of practice.

The Nurse is not required to begin each workday at the pharmacy and will primarily work in the field supporting assigned facilities.

Responsibilities

Travel to partner long-term care facilities on a regular basis to provide on-site support
Serve as a problem-solving resource for facility staff by addressing complex, in-person inquiries related to pharmacy and nursing services
Deliver outstanding customer service and foster strong relationships with facility leadership and staff
Assist facilities in maintaining compliance with state and federal regulatory agencies
Collaborate with Symbria internal teams to ensure timely resolution of concerns and seamless service delivery
Identify opportunities for process improvement to enhance client satisfaction and operational efficiency
Assist with the transition of new long-term care facilities to Symbria Pharmacy services
Act as the primary point of contact for Administrators, Directors of Nursing, management teams, and nursing staff to resolve concerns and answer questions
Educate facility staff on Symbria Pharmacy policies and procedures, including but not limited to medication administration, medication storage, narcotics, IV therapy and related processes
Inform facilities of new pharmacy procedures, processes, and forms, and distribute updated materials as necessary
Conduct mock surveys, including med pass observations and auditing medication carts and medication rooms on a regular basis and upon request, to support compliance with applicable state and federal regulations related to pharmacy services
Provide one-on-one education and training to nursing staff as appropriate
Train facility staff on Symbria’s online portal
Assist with any other duties as assigned

Qualifications

EDUCATION AND OTHER QUALIFICATIONS REQUIRED:

Registered Nursing degree (RN) from an accredited college or university
Valid state registered nursing license
Clinical experience in long-term care, skilled nursing, or a related healthcare setting preferred, minimum two years
General computer knowledge including Microsoft Office: Word, Excel and Outlook.
Exercise professional phone, verbal and written communication skills.
Strong customer service, communication, and interpersonal skills
Ability to independently manage travel and on-site responsibilities
Knowledge of regulatory and compliance standards within long-term care
Strong problem-solving skills and attention to detail
Must be able to stand for long periods of time
Willing to drive to facilities in an assigned region
Must use own vehicle for travel with mileage reimbursed

QUALIFICATIONS PREFFERED

Extensive knowledge in intravenous (IV) therapies preferred.
To have experience as a DON in the long term care setting

Why work for us?

At Symbria our employees act like owners – because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

Symbria’s Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:

Integrity – Honest, Fairness and ethics
Compassion – Commitment to serving seniors
Stewardship – Maximizing mission and margin
Innovation – Striving to enhance our value to your organization
Teamwork – Working together unselfishly toward goals

As an employee-owner, Symbria’s success becomes your success. In addition, we provide:

Competitive pay, aligned with market guidelines
Full Benefits Package, including very generous paid time off plans
Professional liability coverage
100% employer-funded ESOP retirement plan
401(k) and Roth(k) plans
Continuing education
Credit union membership

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

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