ROLE AND RESPONSIBILITIES
- Build positive relationships with drivers to best maximize retention levels, increase on time delivery percentages and achieve top-tier customer service.
- Manage high volume of calls from owner operator, lease purchase, and/or company drivers and prioritize calls.
- Communicate effectively and regularly with customers on issues, delays, etc.
- Receive and dispatch orders for pick-up and delivery.
- Enter data in computer system and maintain logs and records of calls, activities and other information.
- Ensure full compliance with administrative policies and federal and state regulatory compliance to mitigate safety risks and improve efficiency.
- Work one on one with the safety department on driver accidents, etc.
- Keep accurate details on drivers’ trailers, current trailer, dropped trailer, etc.
- Issue advances and comchecks to drivers.
- Report OSD to CSRs and/or claims department.
- Update precise in and out times at shippers and receivers for drivers.
- Other duties as may be assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- College degree in related field preferred.
- Previous dispatch experience preferred.
- Knowledge of the Trucking Industry/Refrigerator Transportation a plus.
- Active listener with excellent communication skills.
- Must have sound judgment and critical thinking skills.
- Must be able to recognize when immediate action is necessary and to implement the required actions within a reasonable time.
PREFERRED SKILLS
- Adaptable
- Ability to manage high volume of calls and technology
- Respectful and professional demeanor.
- Strong time management skills.
- Ability to handle stress well.
