At Cascade Energy, we believe in better.  We come to work everyday with a drive for continuous improvement, and we dedicate ourselves to making industrial energy efficiency happen in smart, measurable, and sustained ways.  We offer utilities and industrial facilities novel ways to meet their sustainability, emission reduction, and energy savings goals.  We specialize in energy efficiency program design and implementation; carbon tracking and report; scope 1,2, and 3 consulting services, energy efficiency engineering; energy management software, and hands-on training and coaching.  Our reputation for stellar, high-quality work has expanded our reach throughout North America to serve clients ranging in size from small up to Fortune 500 companies in their pursuit of wide-ranging decarbonization and energy savings objectives.  Cascade has offices in Oregon, Washington, Utah, Colorado, Idaho, Illinois, California, and the Northeast region.

As a 100% employee-owned company (ESOP), Cascadians foster and value a culture of equals, initiative, and ownership.  Our teams reflect our core company values: Do the Right Thing; Put Others First; Seek Shared Success; Learn Constantly; and Be Industrious.  Our customers are vitally important to us, and we pride ourselves on stellar customer service.  Our team members are a dedicated and diverse group of ambassadors, representing Cascade Energy, striving to embody our values, ensure we are responsive, and consistently delighting our customers.

In alignment with our values and doing better, Cascade Energy celebrates and values diversity as vital for increased creativity and innovation and faster problem solving, and we are committed to providing an environment of mutual respect, free of discrimination and harassment.  Learn more about DEIA at Cascade by visiting cascadeenergy.com/deia.

Cascade promotes a healthy work-life balance and appreciates employee contribution in all areas. We walk the talk about our commitment to learning constantly, with a focus on the ongoing development of every team member. Cascade is a strong supporter of flexible working arrangements, and offers role-dependent options for remote, hybrid, and in-office work.

What You Will Be Doing:

• Correspond with and track responses from customers and utilities regarding the energy monitoring hardware, communication signals, installation and upgrades.
• Track and manage communications and interactions with customers and internal Cascadian’s within the Cascade systems. (ASANA, OneNote, Sharepoint)
• Review energy monitoring equipment status reports and work with the internal/external customers to open technical support tickets and initiate response protocols.
• Perform equipment programming, and functionality testing of data loggers and monitoring equipment prior to shipment.
• Assemble energy monitoring system enclosures using basic manufacturing skills, including drilling and taping steel backing plates, mounting components, and configuring the equipment.
• Follow, update and maintain energy monitoring system records, SOPs, and equipment documentation.
• Perform monitoring component inventory management; Purchase orders, receiving-stocking inventory, updating component part numbers and managing defective components.
• Remotely perform facility energy monitoring system requirements scoping to identify monitoring hardware and installation requirements.
• Package, label, notify and coordinate shipments of energy monitoring  & data logging equipment to customers according to the schedule.
• Perform trouble shooting and provide resolution support to the customer for the monitoring equipment, monitoring data accuracy and data gaps.
• Provide remote support for energy monitoring system installations, commissioning , trouble shooting and decommissioning.
• Perform cellular service management support for the cellular modems, and associated data transmission plans.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 

This is a full-time, non-exempt position located onsite in Portland Oregon. You will need to be physically at our downtown Portland office 1- 5 days per week.

Minimal travel is anticipated for this role.

Applicants for this role are required to have:

• Foundational understanding and application of MS software (Excel and Word)
• Solid basic math skills
• Assembly skills to achieve a highly finished end product.
• Prior customer service experience.
• Ability to quickly learn and utilize custom software platforms.
• Able to work effectively both independently and in a team environment.
• Be proactive, resourceful and highly motivated with good communication skills and ability to achieve results.
• High level of attention to detail and accuracy of work performed.

A successful candidate should also demonstrate these preferred characteristics and/or skills:

• General knowledge of standard electrical practices, including low and control voltage wiring and safety training. 
• Familiar with SharePoint, OneNote, Asana, SharePoint workflows, and Visio not required but a plus.
• Associate degree or trades training or experience preferred.
• A basic understanding of cellular communications and telemetry is helpful
• A background in low or control voltage communication and entertainment system installation is a plus.

For candidates whose experience may not align perfectly with all these preferred skills but can see themselves adding value in this role, we encourage you to still apply. Cascade is dedicated to building an inclusive and authentic workplace and places strong import on learning and development. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Our total rewards include competitive pay and excellent benefits. These include health (90% paid for team member, 70% paid for dependents on HDHP plans and 85% paid for team member, 65% paid for dependents on PPO plans),  vision, FSA or HSA options with an employer contribution, life insurance, short- and long-term disability insurance, paid parental leave, 401k retirement plan with a guaranteed 3% contribution, Employee Stock Ownership Program (ESOP), annual cash performance bonus, paid vacation, sick time, and an inclusive, flexible paid holiday policy. New for 2024 – we are excited to add an additional wellbeing contribution of $500 for HSA, FSA, or LSA (Lifestyle Spending Account).

The salary range for this non-exempt position in Portland Oregon is $21.49 - $26.30/hour. However, final salary offered may vary depending on non-discriminatory factors such as job-related knowledge, skills and experiences, and geographical location if different than the above.  

Please submit a current resume (PDF). We would also appreciate a letter of interest (PDF) describing why our team or the position resonates with you, and how your experience makes you a great choice for the role. If you submit a letter, please combine it with your resume in one PDF document.

• Please, no phone calls.
• Please, no outside recruiters or agencies.
• Cascade Energy is not able to provide sponsorship for work authorization in the U.S.

AAP/EEO Statement

Cascade is an Equal Opportunity Employer; employment decisions are made without regard to race, color, religion and religious practices, sex (including pregnancy, gender expression, and sexual orientation), national origin, age, physical or mental disability, genetic information, or family, marital, or veteran status. To request a reasonable accommodation during the application and interviewing process, please contact the Cascade recruiter.

Click here to join our Talent Community – it’s the best way to keep up with and learn more about Cascade Energy! In occasional mailings, we’ll brief you on our industrial decarbonization efforts, and share more about our company culture and what makes Cascade a great place to join and to grow.

sustainability, decarbonization