Description
The Counter Sales position is a key member of the team, providing excellent customer service and handling all sales transactions at the counter. This position serves as the face of the company, engaging with customers, answering questions, and providing product information. The Counter Sales role is also responsible for accurately processing payments, reconciling sales, and managing inventory. The individual in this role contributes to the overall success of the sales goals, as well as the company’s long-term vision.
Essential Functions
- Embody the ARG Industrial Core Values of authenticity, taking ownership, being helpful and collaborative, having a desire to elevate and evolve, and exhibiting grit.
- Greet customers in a friendly and professional manner.
- Provide proactive, meaningful product and service recommendations and assistance to walk-in customers.
- Process sales transactions accurately and efficiently.
- Respond to customer inquiries and complaints in a timely manner.
- Stock showroom shelves with merchandise and ensure shelves are organized and tidy.
- Build customer loyalty through personalized service, exceeding customer expectations and fostering long-term relationships.
- Handle customer escalations promptly, addressing complex issues and ensuring their resolutions.
- Communicate leads & opportunities to inside & outside sales through CRM software.
- Perform other duties as assigned.
Working Conditions
- Position primarily operated in an office setting, utilizing standard office equipment including cash registers, computer systems and relevant POS software.
- May experience extended period of standing.
- Regularly lifting and carrying objects (up to 40 pounds).
- Working in quiet to moderately noisy environments, normal for warehouse and industrial environments.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
- Occasionally managing a challenging and high-pressure situation requiring composure.
- Working with production equipment, powered machinery, and hand tools including hydraulic crimpers, saws, grinders, cutter, etc.
Minimum Qualifications
- Successfully pass drug test screenings throughout employment.
- Strong interpersonal and communication skills, with the ability to build rapport and establish connections.
- Attentive listening skills to understand customer needs and respond appropriately.
- Basic knowledge of customer service principles, focusing on exceptional customer experiences.
- Ability to handle customer complaints and inquiries professionally, seeking to provide satisfactory resolutions.
- Proficient in using computers and relevant software applications.
- Excellent organizational and time management skills to handle customer interactions effectively.
- Capability to work both independently and collaboratively in a team environment.
Education
High school diploma or equivalent.
Experience
Previous experience in sales and customer service role is preferred.
ARG Industrial is an Equal Opportunity Employer
Acknowledgment
Employee Date
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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