SUMMARY: Our Service Manager is responsible for managing electrical service accounts and ensuring the highest level of customer service to our clients. In this role you will be the face of the company, speaking with clients about their electrical service needs, scoping the work, and managing the project through completion. As a Service Manager you will conceptualize the project scope and budget in order to estimate projects that range from $5k - $500k.
Essential Duties And Responsibilities
Essential Duties And Responsibilities
- Manage service schedules based on customer schedules, estimated hours, electrical tasks, milestones, resource leveling, service guidelines and service project criteria.
- Lead service project job walks and estimates, asking probing questions to the client.
- During the job walk, conceptualize projects, often with no plans or drawings.
- Develop cost estimates for internal review and submission to service customers.
- Lead the review of project plans and specifications for completeness and accuracy.
- Work closely with the Service Engineer and Coordinator to ensure technical assistance is coordinated for Service Technicians when required and Tier-Subcontractor scheduling with Baker Electric Project Foremen is complete.
- Confer with customers, inter-departmental personnel and field forces, representatives of agencies, engineering firms, contractors, developers, manufacturers and distributors; regarding acquisition, product supply or project related questions or issues.
- Identify and implement value-engineering and pre-fabrication opportunities if applicable for larger Service Projects.
- Coordinate and submit RFI to owner or architect/engineer working to resolve issues in a timely manner so as not to cause impact to the Service work or Service project.
- Review internal, supplier and subcontractor submittals or shop drawings for conformance to project documents and manage the submittal process ensuring project deadlines are adhered to.
- Manage the closing of the project by coordinating the completion of the project punch list if applicable with the customer or owner.
- Attend project meetings, job walks and other meetings.
- Process Baker Electric field generated Time and Material tickets reviewing for completeness and accuracy looking for material and systems that may be incomplete or inaccurately reported by the field technician.
- Manage the financial reporting process for service projects.
- Develop project change order estimates and proposals.
- 3+ years of electrical service experience preferred
- 2+ years of experience managing construction projects and/or electrical estimating
- Proven ability to conceptually estimate design build projects in the size of $300-$500k of electrical
- Ability to manage T&M (Time and Materials) contracts
- Computer savvy, familiar with estimating (Accubid) and project management (Procore, Service Modules) software
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Construction
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