As the Customer Service and Reception Specialist at Ag Express Electronics, you will play a pivotal role in ensuring positive customer interactions, addressing order inquiries, and maintaining customer satisfaction. This position will be responsible for accurately handling shipping and receiving tasks, managing inventory using Acumatica software, and maintaining detailed documentation of facility visitors and customer data. The ideal candidate for this role will possess strong organizational skills, effective communication abilities, and a commitment to creating a welcoming atmosphere for both visitors and customers.

This is a full-time position located in Grand Island, Nebraska

Key Responsibilities:

Customer Interaction

• Create positive customer experiences by warmly welcoming visitors at the front counter, ensuring they feel valued and appreciated from the moment they arrive.
• Maintain proactive communication with customers and implement dealers, keeping them informed about the status of their orders and addressing any inquiries or concerns promptly and professionally.
• Strive for excellence in customer service by actively listening to customer needs, offering personalized assistance, and going above and beyond to ensure their satisfaction and loyalty to Ag Express.

Communication

• Handle inbound phone calls, emails, and other inquiries promptly and professionally, providing accurate information about Ag Express products and services and directing inquiries to the appropriate departments or personnel as needed.
• Answer phones promptly, direct calls efficiently, and relay messages accurately to ensure seamless communication flow within the organization. 

Inventory Management

• Maintain organized and well-labeled inventory, leveraging Acumatica software to manage inventory levels effectively and ensure accurate stock counts and availability.
• Demonstrate strong problem-solving skills to address and resolve any issues or discrepancies that arise during shipping or inventory handling processes, ensuring smooth operations and minimal disruption.
• Facilitate efficient inventory transfers between different locations within the organization, ensuring timely delivery and accurate tracking of inventory movement.

Shipping and Receiving

• Ensure the accuracy of shipping destination information and reconcile packing slips against purchase orders to minimize errors and discrepancies in outgoing shipments.
• Pack, process, and ship outbound parts and repairs accurately and efficiently, adhering to established packaging standards and shipping guidelines.
• Handle inbound packages from customers and suppliers with care and attention to detail, ensuring accurate receipt and processing of incoming shipments.

Documentation

• Maintain meticulous records of customer data obtained from received packages, including billing information, return shipment details, and repair requests, ensuring accuracy and confidentiality at all times.
• Process credit card transactions securely and in compliance with established protocols and regulations, safeguarding customer information and maintaining trust and integrity in financial transactions.
• Perform any additional duties or tasks as assigned by management, demonstrating adaptability and willingness to contribute to the overall success and efficiency of the organization.

Core Competencies:

• Adaptability and Problem-Solving
• Effective Decision-Making
• Attention to Detail
• Interpersonal and Communication Skills
• Customer Service Excellence
• Trustworthiness and Dependability
• Exemplification of Ag Express Electronics’ Core Values

Qualifications:

• High school diploma or GED required.
• Working knowledge of Microsoft Office Suite.
• Experience in customer service is advantageous.
• Demonstrated willingness to learn new skills.

Physical Requirements:

• Seated Position: Remain in a seated position 50% of the time; alternate between sitting and standing.
• Movement: Move about the office to access parts, including high-level shelving, ascending/descending ladders.
• Lifting Limitations: The employee must occasionally transport/move boxes and equipment weighing up to 50 pounds.

Ag Express Electronics is committed to providing reasonable accommodation for employees with disabilities and ensuring a supportive work environment. Candidates are encouraged to discuss specific needs during the application process.

Benefits:

Ag Express Electronics offers a leading benefits package as highlighted below:

• Employer-Sponsored Benefits: Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options
• Voluntary Benefits: Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance
• 401(k): Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics. 
• Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.
• Paid Time Off (PTO): PTO allowance to support work-life balance and provide employees with opportunities for rest, relaxation, and personal pursuits.
• Holiday Benefits: Recognition and observance of holidays by Ag Express Electronics, allowing employees to celebrate.
• Flexible Hours: Flexible work hours empower employees to have greater control over their work schedules, fostering a better work-life balance and increased flexibility to accommodate personal commitments.
• Educational Assistance: Support for employee development through educational assistance, including financial support for further education or professional certifications relevant to their roles, ensuring continuous learning and growth opportunities.
• Casual Dress Environment: Enjoy a casual dress environment at work, with company-provided branded clothing to promote comfort and a sense of belonging among employees.

Ag Express Electronics is an Equal Opportunity employer. We do not discriminate based on race, religion, color, sex, gender, identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.