Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST

Reports to: Vice President of Technology

FLSA Status: Exempt

Summary

This individual will support a variety of technologies and must be able to contribute in multiple areas of the department. This position provides in-person or remote user support, as well as application troubleshooting, software and hardware upgrades, and various other IT tasks. Requirements include Bachelor’s degree, IT Certification, or 1+ years of relevant experience with a good understanding of networking and IT infrastructure. A great people person attitude and a strong desire to learn are also required.

Essential Duties & Responsibilities

• Supporting users and systems with troubleshooting and other administrative tasks
• Perform onboarding training for users on network and email security
• Assume ownership of customer-facing technologies and handle all aspects of support
• Research and develop new internal systems to assist with process improvement and overall efficiency
• Complete special projects and other duties as directed by management
• Respond to help desk requests from users and manage tickets
• Install and configure new systems and hardware
• Replace malfunctioning or damaged hardware
• Troubleshoot software
• Test, assess, and learn about updates and new technology
• Perform Active directory and Microsoft Exchange user maintenance
• Manage printers, faxes, scanners, smartphones, tablets, and other end user devices environments as needed
• Maintain inventory and asset management of end user-based IT equipment and software
  
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Success in this position requires a self-motivated, energetic team player, who excels in a fast-paced environment. If you possess these attributes with the following skills please apply:

• College degree in Computer Science or a related field, or IT Certification, or 1+ years of relevant experience
• Experience with one or more of the following preferred: Active Directory, Exchange Server, SharePoint, or Dynamics CRM
• Excellent verbal & written communication
• Strong customer service orientation
• Professional mindset along with adherence to PFSbrands Core Values
• Ability to quickly process information and make decisions
• Detail-oriented and excellent follow through
• Must be dependable and able to work independently with little supervision as well as with a team of individuals
• Must be able to pass background check
  
  
  

WORKING CONDITIONS

• Work is typically performed in normal office working conditions.
• Position requires occasional overnight travel.
  
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to use hands to fingers, reach, climb stairs, walk, stand, see, talk and hear
• This position requires the employee to frequently work at a computer several hours each day
• Must be able to sit for prolonged periods of time in front of a computer daily
• Frequently required to stand; walk; and stoop, kneel, crouch or crawl to perform duties such as hardware installation
• Must be able to sit and/or stand for long periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment