Sr. Account Manager

Senior Account Manager

Reports To: Sales Manager

Direct Reports: N/A

Classification: Exempt

Ciranda is a company rooted in five core values which include: Curiosity, Courage,

Collaboration, Clarity, and Character. These values shape Ciranda's culture and drive our

success, making us a remarkable company to engage with.

Job Purpose Summary

As a Senior Account Manager at Ciranda, you will be a key member of our sales team,

responsible for building and maintaining strong relationships with our clients. You will serve as

the primary point of contact for our customers, understanding their needs, and providing them

with exceptional service and support. Your extensive knowledge of our products, excellent

communication skills, and strategic mindset will contribute to the growth and success of

Ciranda's business.

Responsibilities

▪ Build and maintain strong, long-lasting relationships with key clients, acting as their

primary point of contact.

▪ Understand clients' business objectives, challenges, and industry trends to develop

tailored account strategies and deliver effective solutions.

▪ Drive revenue growth within assigned accounts by identifying upselling and cross-selling

opportunities and proactively pursuing new business opportunities.

▪ Collaborate with cross-functional teams, including marketing, and product development,

to align strategies and ensure client needs are met.

▪ Conduct regular account reviews and performance analysis, providing insights and

recommendations to improve client satisfaction and drive account growth.

▪ Prepare and present business proposals, contract negotiations, and renewal discussions

to ensure mutually beneficial agreements.

▪ Monitor and manage account profitability, revenue targets, and sales forecasts,

providing accurate and timely reporting to management.

▪ Stay updated with industry trends, competitor activities, and market insights, leveraging

knowledge to enhance client engagements and competitive advantage.

▪ Handle client issues and complaints with patience, while working closely with internal

teams to resolve problems and maintain high customer satisfaction levels.

▪ Participate in industry conferences, networking events, and client meetings to represent

the company and expand professional networks.

Required Education & Experience

▪ Bachelor's degree in business administration, marketing, or a related field. MBA or

advanced degree preferred.

▪ Proven experience in key account management, sales, or business development roles,

with a minimum of 5-7 years of experience.

▪ Strong track record of exceeding sales targets and driving revenue growth within

assigned accounts.

▪ Demonstrates experience in building and maintaining long-term client relationships,

with a focus on client retention and satisfaction.

▪ Solid understanding of sales and account management principles, including consultative

selling and value-based solutions.

▪ Excellent communication and presentation skills, with the ability to effectively

communicate complex ideas to diverse stakeholders.

▪ Strong negotiation and contract management skills, with the ability to drive favorable

terms and conditions with clients.

▪ Proficient in using CRM systems and sales tools to manage client interactions, pipeline,

and reporting.

▪ Expect to travel 20-30 percent of the time.

▪ Manage and drive revenue in assigned sales territory.

Desired Competencies

▪ Excellent Communication: The ability to communicate information in a clear, concise

and accurate manner.

▪ Customer Relationships: The process of ensuring customer satisfaction with a product

or service in the form of an in-person interaction, a phone call, self-service systems, or

by other means.

▪ Product Knowledge: Develops a deep understanding of the details, features, benefits

and uses of a product.

▪ Negotiation: Ability to transform conflicts and potential disputes into a solution that

both parties find satisfactory and that maximizes profitability.

▪ Project Management: The application of processes, methods, knowledge, skills and

experience to achieve the project objectives.

▪ Collaboration: Develops cooperation and teamwork while participating in a group,

working toward solutions which generally benefit all parties.

▪ Analytical Thinking: Ability to identify and define problems, extract key information

from data and develop workable solutions for the problems identified.