Office Coordinator/Administrative Assistant

We are seeking a customer-centered professional, who thoroughly enjoys compassionately working with people and helping them on one of their very worst days. As the Office Coordinator/Administrative Assistant, you will be responsible for overseeing the daily operations of our office and ensuring smooth and efficient workflow. This is a key role that requires integrity, excellent organizational and communication skills, as well as the ability to manage multiple tasks and priorities simultaneously.

Responsibilities:

• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Plan and schedule appointments and maintain calendars
• Answer inbound telephone calls
• Manage social media accounts
• Provides direct supervision of technicians regarding customer escalations, technical compliance tasks, support, and standard operating procedures
• Ensures timely, compliant and accurate management of work order processes, business information, and licensing management ensuring the company’s processes remain compliant
• Participates with owners in development and maintenance of operational and business strategies, supporting the owners’ vision and process ideals
• Oversees and reviews daily operational and compliance metrics, as well as the escalation, tracking, and resolution of issues
• Communicates with all relevant employees to ensure delivery times are met
• Communicates process improvements to relevant parties to ensure a successful business.
• Coordinates activities that affect operational decisions and business requirements
• Maintains administrative functions in Restore 365 and Xactanalysis
• Handles sensitive information in a confidential manner
• Assists with onsite human resources functions such as employee onboarding, time and attendance, and payroll processing
  
  
  

Qualifications:

• Associate's degree in business administration, operational management or finance preferred and not required, 2-4 years equivalent experience in similar role
• Ability to read, analyze and interpret general business processes as well as federal, state, and local rules and regulations and successfully apply and provide support in efforts to comply with regulations and process improvement initiatives
• Proficient in using computers or necessary technology, including QuickBooks Online and Microsoft Office applications such as Word, Excel, and Outlook
• Ability to work closely with, influence, and hold technicians accountable to resolving issues or capitalizing on opportunities
• Ability to engage and motivate others; drive results
• Ability to manage time and workload effectively and work in a team environment
• Excellent problem solving and communication skills, written and verbal
  
  
  

We are a small family business, locally owned and operated. The Office Coordinator/Administrative Assistant's schedule is on-site Monday-Friday from 9:00 am-5:00 pm. If you are a motivated individual with a passion for organization and efficiency, we would love to hear from you!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.