An hourly office position with the primary responsibilities of ensuring timely delivery of all outbound freight via the most economical means. The Export Traffic Coordinator is responsible for delivery of product to the intended destination and maintains conformity to requirements. Also, this position is required to select appropriate equipment to ensure safe handling, storage, and protection of product. This position will work with the Customer Service Liaison to meet the delivery requirements of our customers. As a logistics professional, the Export Traffic Coordinator is an influencer, who provides qualitative feedback and quantitative data to his/her internal customers enabling them to make real-time process improvements toward the goal of 100% On-Time Delivery at the lowest landed cost. The Export Traffic Coordinator contributes to the success of the Planning and Logistics Team while demonstrating BAC’s values of Show Courage, Drive Innovation, Embrace Responsibility, and Earn Trust.
PRINCIPAL ACCOUNTABILITIES
- Owns personal and team safety. Observes all safety rules and uses the proper safety equipment at all times.
- Document process improvements resulting from root cause analysis
- Training co-workers and partners on lessons learned and process improvements
- Participate in continuous improvement activities and projects.
- Conduct daily review of shipping schedule to identify and prioritize shipment activities
- Proactively communicate with Team Leads to develop plans to meet shipping deadlines
- Coordinate closely with the Customer Service Liaison on customer shipping/delivery dates.
- Works with Production Control, Manufacturing, and Quality Control to level shipping workload.
- Schedules equipment necessary for delivering customer product to the destination.
- Tracks orders in transit and provides customer updates as required.
- Make financially sound decisions leveraging a freight quoting process.
- Maintains records and review shipping documents such as bills of lading, packing slips, and tags.
- Evaluates and determines feasibility to consolidate freight and reduce freight costs.
- Provides information to BAC field representatives on freight quotes.
- Works with customers to resolve shipping problems such as delivery, damage, claims, etc.
- Maintain reports such as monthly sales report, daily shipping list, and status of unshipped orders.
- Responsible for adhering to Export regulations.
- File freight claims for both inbound and outbound related to lost or damaged product.
- Cross train with other members of the team in all areas of logistics and customer service
- Actively participate in the process of Visibility of Unit Completion partnering with Operations
- Communicate outbound shipping information with critical stakeholders: Team Leaders, Inspectors, and Shipping
- Track carrier claims in a spreadsheet including comments and action taken
- Ensure carriers make dock scheduling appointments in TMS
- Perform other duties as assigned by plant leadership.
NATURE & SCOPE
The position serves in a support role to Supply Chain Department. The Traffic Coordinator reports on a direct basis to the Demand Planning and Logistics Manager. As a logistics professional, expertise may be requested to participate on local or regional project teams. The expectation is to operate as an influencer and technical/subject matter expert
KNOWLEDGE & SKILLS
- Effective written communication including documentation of processes, and the communication of those processes with fellow employees. Ability to communicate to supervisors, co-workers, and customers with written memos or emails that are professional, concise and clearly understood.
- Demonstrated oral communication skills including the ability to communicate professionally with BAC customers, co-workers, and management. The ability to share information verbally that is clearly understood and technically accurate.
- Strong competency with Root Cause Analysis techniques such as 5Y and Fish Bone analysis
- Competent in math including addition, subtraction, multiplication, division, fractional computations, and fraction to decimal conversions.
- Customer focus demonstrated by speed and completeness in responses to internal and external customer requests.
- Ability to prioritize, self-manage, and work on multiple projects
- A minimum of one year experience in the Assembly or Shipping department is preferred
- Knowledge of all hazards related to shipping and dock procedures, and related safety-sensitive areas of the yard and plant.
- Knowledge of permitting, exports standards, and shipping requirements by jurisdiction
- Demonstrated commitment to safety and adherence to safety standards.
- High level of product knowledge of BAC’s numerous models and parts.
- Computer competency with MS Excel including updating data and generating metrics in pre-formatted spreadsheets.
- Demonstrated flexibility to work on multiple projects and adapt to change.
- Ability to work on cross-functional teams in support of plant objectives.
- Demonstrated the ability to mentor and train others employing principles of adult learning
- Ability to obtain certification to ship hazardous materials.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is predominately an indoor office position with frequent interaction on the plant floor. The working environment includes lifting up to 50lbs. Sitting at a workstation is expected 80% of the time with standing and walking expected up to 20% of the time. Additional activities include: reaching, bending, and stooping. Fine hand manipulation related to keyboarding and writing. Working hours usually day shift but can include any of three shifts as needs arise. Some evening weekend overtime is to be expected dependent on plant volume. Working temperatures include both indoor climate control and wide fluctuations within the plant as well as ambient outside temperatures.
