Helpdesk Specialist (Temporary)

Job Title:                      Helpdesk Specialist              

Labor Classification:   Junior Administrator

Exemption Status:       Non-exempt

Employment Status:    Full-time, temporary (with potential for long-term)

Reports to:                   Systems Analyst

Summary:

PRR is seeking a Helpdesk Specialist to assist our IT Team with a variety of IT related tasks. This position is full time, hourly (40hrs per week).  This position is responsible for ensuring that PRR staff receive the technical support they need as well as assisting the IT Team with other IT related responsibilities. The ideal candidate will have 1-3 years of relevant experience, experience working in an office environment working directly with non-technical staff, and strong customer service skills.

This is a temporary position, expected to last for up to six months.  Based on the needs of the team, there may be potential for permanent employment.  This position is expected to work on-site in our downtown Seattle office, with the possibility to eventually work a hybrid schedule.

Duties and Responsibilities

• Offer first-level technical support for hardware and software issues.
• Document and prioritize troubleshooting efforts.
• Maintain IT asset inventory.
• Manage PC lifecycle: deploy, patch, and decommission hardware.
• Ensure antivirus software is installed and operational.
• Oversee the check-out of IT resources (projectors, hotspots, laptops).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. The employee may be tasked with other duties which fall within the reasonable scope of the job.

Experience/Education

This is an entry-level position designed for a recent college graduate with a bachelors degree in Computer Science or related field, or equivalent experience in Information Technology or a related discipline.

Skills Required

• Knowledge of PC hardware and Windows 10/11.
• Proficiency in Office 365, Microsoft Teams, OneDrive, SharePoint, Adobe Creative Suite, and VPNs.
• Basic familiarity with MacOS and phone operating systems.
• Ability to clearly communicate technical and non-technical information.
• Capable of supporting diverse groups with varying levels of technical proficiency.
• Understanding of LAN/WAN network infrastructure.
• Strong problem-solving and customer service skills.
• Ability to work independently and in a team.
• Ability to document technical processes and troubleshooting steps.
• Commitment to quality and strong multitasking skills.

Compensation

The full salary range for this position is $28.00 – 33.00 per hour. We aim to hire new employees between $28.00 - $31.00 per hour (depending on experience) allowing for future compensation growth within the range based on aptitude in the role, context, progress, and performance against goals over time.

PRR offers a benefit suite including: 

• Health, dental, and vision insurance for full-time employees and their dependents 
• Flexible spending account/dependent care spending account 
• Life insurance 
• Paid family and medical leave 
• Short and long-term disability 
• 401(k) plan with discretionary company match 
• Employee Stock Ownership Program (ESOP) 
• Pet Insurance 
• Employee Assistance Program 
• Professional development training allowances 
• Gym or mass transit subsidy 
• Paid Time Off Benefits include: 
• 120 hours of Paid Time Off 
• 1 week of Paid Sick Time 
• 12 Paid Holidays 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be expected to work extended hours; including, but not limited to, standing or sitting for extended periods. The employee will often have to lift over 30 pounds. The employee is regularly required to talk or hear. The employee will regularly operate office equipment.