The Deli Manager goes above and beyond to exceed expectations and ensure that all guests experience genuine customer service, great tasting food and leave with a smile.
The Deli Manger performs a multitude of job duties to support the operation our branded food concepts and cold deli departments. The primary job duties include labor management, overseeing operations, driving profitability, driving top line sales, local store marketing, community involvement and ensuring customer satisfaction. The leader also ensures employees follow safety and sanitation policies, orders supplies and products, completes payroll, manages inventory, schedules events, resolving customer complaints, and manages waste.
The Deli Manager is willing and able to report to work and perform their job duties at any designated work location, including any Moser’s grocery store, based on business need.
Essential Duties And Responsibilities
Adhere to brand standards of all PFS branded concepts
Assist in the production of all products with adherence to branded recipes, hold team accountable for production
Manage daily operations including supervising, scheduling, recruiting, hiring, training, and all-around development and accountability of team members. Oversee the performance of team members. Provide regular feedback to all team members and identify areas for improvement
Manage financial performance to keep operations at the best fiscal performance level possible. Strive to continuously grow sales and profitability
Learn all operations including basic food preparation, presentation, and customer satisfaction. Must be willing to work hands-on in operations
Operate the point-of-sale system, ensuring accuracy with cash and card transactions.
Ensure health and safety standards are always followed. Always maintain location cleanliness
Build team understanding and commitment to guest service standards
Ensure effective training and demonstration of food safety practices
Ensure product quality and portion control to meet brand standards
Maintain timely and effective communication among team members
Demonstrate positive and effective role modeling for all team members through appearance and attitude
Fill customer orders using proper portion control and packaging
Use upselling and limited time offer promotions to increase sales volume of product
Monitor the product hold times are strictly observed and rotate product as necessary
Monitor and ensure all menu products are prepared and served according to standard procedures
Participate in the ongoing product development to develop items for franchise brands
Operate the point-of-sale system, ensuring accuracy with cash and card transactions
Utilize technology to drive sales and reduce waste
Perform Profit Walk daily
Understand, demonstrate, and adhere to all company policies and procedures. Hold team members accountable for performing their jobs to standards
Assist Team Members as necessary to prepare quality products, provide service, and maintain a clean environment
Ensure that safety and security policies and procedures are enforced
Monitor and perform opening and closing duties as required
Follow procedures for receiving, handling, and storage of food products.
Follow proper rotation.
Perform all other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Possesses excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
Must be able to work in a fast-paced, sometimes challenging environment and multi-task effectively
Able to read, write and speak in English
Able to perform basic math and financial literacy
Demonstrate trained food safety knowledge
Acquire ServSafe certification and county food handler’s cards if applicable
Able to work full-time hours and a flexible schedule that includes days, nights, weekends, and holidays
Report to work timely for each scheduled shift
Possess basic Microsoft Word, Excel, and Teams knowledge
Food service management experience is preferred
Supervisory experience is preferred
Able to work at various store locations
WORKING CONDITIONS
Work is generally performed in a grocery store deli environment
Frequently work with high temperatures associated with the cooking equipment
Regular exposure to cold temperatures while working in food coolers and freezers
Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift/carry up to 10 pounds constantly, 20 pounds frequently and 50 pounds occasionally
Continuously stand and/or walk on hard floors to prepare and cook food, get stock items, and transport items to/from the kitchen, stock room, food prep area and front lines for extended periods
Frequently push or pull trash cans, brooms, mops, and mop buckets
Occasionally to frequently climb a foot stool or ladder to reach items located on shelves, in coolers, freezers, stockrooms, etc.
Frequently stoop or squat to reach items on low shelves or on the floor
Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers, and food service equipment
Continuously communicate with and listen to customers, management, and other team members to ensure optimal performance
Requirements
SUCCESS FACTORS
Customer Service
Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell and maintaining a properly-trained staff
Express genuine care for the team, the customers and the business
Honesty & Integrity
Always maintain professional and ethical leadership behaviors.?Lead by example
