Make a difference in patient’s lives every day! Lead and inspire our dedicated team in delivering exceptional service!

CarePro Home Medical-Cedar Rapids is seeking an experienced, reliable, and results-driven Customer Care Manager.

In this role, you will be responsible for providing leadership and coordination of our Home Medical staff, overseeing client accounts, assisting with intake processes, handling escalated inquiries and complaints, and providing coverage in other positions when necessary.

This position is scheduled 8:30 AM to 5:00 PM Monday thru Friday. Our ideal candidate will be dependable, possess strong organizational and administrative skills, and be able to manage a team.

As an employee-owned company, CarePro believes in our employees and their potential. We strive to provide a fun, engaging, and fast-paced work environment while delivering superior products and service for our customers. Rayser Holdings and CarePro were honored to be named the 2024 Employee-Owned Company of the Year for the Iowa/Nebraska Chapter of The ESOP Association!

What You’ll Do:

Directs and manages the Home Medical DME, Customer Care, and Resupply teams within the location
Meets sales goals by training, motivating, mentoring, and providing feedback to staff
Encourages and develops professional growth opportunities for employees
Manages the work of employees by assigning incomplete tasks, communicating job expectations, reviewing, and appraising performance
Conducts evaluations of employees to identify areas of needed improvement
Assists patients/customers with equipment and supplies to meet their medical needs, as well as aids, adjusts, trains, and demonstrates the use of equipment as necessary
Stays up-to-date with new products and services
Completes store administration and ensures compliance with policies and procedures
Acts as the liaison with other CarePro locations
Represents location within the community to enhance public relations, coordinate activities, and promote health programs
Supports other department managers within CarePro Home Medical
Addresses escalated inquiries and complaints from customers and vendors
Provides coverage for other positions when necessary
Protects patient/employee privacy and may only access patient/employee-related information as needed to perform job duties and reports violations or areas of concern to supervisor or Compliance Officer via established procedures

What We’re Looking For:

Minimum of 3 years in a supervisory role and/or retail management experience
College degree preferred, or one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience
Knowledge of home medical equipment and/or respiratory services, Medicare rules, and insurance reimbursement
Microsoft Office experience including excellent Word, Excel, PowerPoint, and Internet skills required
Effectively use interpersonal and communication skills with tact and diplomacy within all levels of the organization

Post-offer, pre-employment background checks, reference checks, TB and drug screens, and physical agility test are required. CarePro is an Employee-Owned Company, that offers competitive pay and comprehensive benefits, and is an Equal Opportunity Company! To learn more about us, visit our website www.careprohs.com.

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Customer Care Manager