Description

Lantana Consulting Group provides services and software for standards-based health-information exchange. We have established ourselves as a trusted leader in the industry with two decades of expertise in developing and deploying technical specifications and interoperability solutions. As a rapidly growing distributed, employee-owned company, we hire exceptional talent nationwide and offer flexible remote work arrangements. We take pride in our mission to improve public health and quality of care and to advance research.

Primary purpose:

Provides operational support and contributes to software development for an application that interfaces with hospitals’ electronic health records (EHRs) to deliver data to public-health agencies. Establishes a robust technical-support structure and ensures its continued maintenance and improvement. As product matures, evolves focus from development to a balance of hands-on user support and engineering responsibilities.

A successful candidate will do the following:

Develop and implement software solutions that enhance the operational support framework.
Work closely with engineering and support teams to troubleshoot, diagnose, and resolve technical issues to our software application, including connectivity problems, data-transmission failures, and integration issues.
Write clean, maintainable, and efficient code for internal tools and automation efforts.
Establish best practices for operational support and knowledge sharing.
Provide technical guidance to team members and collaborate across departments.
Participate in incident management, root-cause analysis, and resolution using tools such as ServiceNow and Atlassian Jira.
Facilitate discussions about design choices, tradeoffs, and emerging patterns to ensure system designs align with technical and business goals.
Design and develop complex back-end services using frameworks such as Spring Boot and .NET Core.
Lead the design and implementation of front-end applications using frameworks like Angular and TypeScript.
Build and optimize scalable ETL workflows and data pipelines using tools such as Informatica.
Design and maintain data warehouses, leveraging both relational databases and NoSQL databases.
Implement and maintain event-driven architectures, including messaging protocols such as Kafka and RabbitMQ.
Ensure the security, scalability, and performance of applications deployed on Cloud platforms, especially Azure

Requirements

Required qualifications:

Bachelor's degree or higher in Computer Science, Engineering, or related discipline
A minimum of nine (9) years of experience in software development and technical support, preferably in healthcare IT or software support
Proficiency in programming languages (particularly Java, C#, JavaScript, Python, and C++)
Proficiency in frameworks for developing applications (such as Spring Boot, .NET Core, Angular, TypeScript, and Bootstrap)
Strong understanding of software development principles and best practices
Experience establishing support process for new products or services
Strong knowledge of networking concepts and troubleshooting techniques
Understanding of healthcare operational processes and their integration within the healthcare environment
Experience with ticket-management systems, preferably ServiceNow and Jira
Experience using telemetry tools (such as Grafana, Prometheus, Loki, and Splunk) for monitoring system health, performance, and security
Excellent problem-solving and analytical skills
Strong written and verbal communication skills
Strong customer-service orientation and ability to work directly with clients
Ability to successfully complete a Position of Public Trust Level 5 background investigation

Preferred qualifications:

Hands-on experience implementing healthcare data standards (such as HL7 FHIR)
Knowledge of HIPAA regulations and best practices regarding healthcare data
Familiarity with Cloud platforms, CI/CD pipelines, and automation tools
Familiarity with CDC reporting systems, particularly NHSN
Basic scripting skills for automating routine tasks and enhancing support capabilities
Knowledge of networking concepts and protocols for troubleshooting network-related issues
Relevant certifications such as ITIL Foundation, ServiceNow, or AWS/Azure
Portfolio of writing samples demonstrating proficiency in communication

Additional information:

We are a remote organization, but we prioritize in-person collaboration during key events such as our annual company meeting.
We are an equal-opportunity employer. All qualified applicants for current openings will be considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.
For this position, the candidate must reside in the United States.

Software Engineer III