New England Area Clinic Support Lead
About Orthopediatrics Specialty Brace:
After over 50 years of leading the industry in pediatric orthotic solutions, we’ve joined forces with OrthoPediatrics to expand their Specialty Bracing Division. Together, we are a company that is dedicated to a very special Cause, that of improving the lives of children with orthopedic related conditions. While we do provide many special products to help kids, we are more than a product company. We are committed to the infinite Idea of improving healthcare for children and improving the lives of their families and friends. We are a unified team of people who believe that to change the world for children we must also invest in one another. Our culture is one that values people before profits, is committed to leadership development, values honesty and transparency, and provides space for people to take risks and try new things. OrthoPediatrics Specialty Bracing is a fulfilling place for personal growth and to make a difference in the lives of others.
Position Description:
A successful candidate will have a sound knowledge of clinic procedures and administrative abilities, as well as skill in people and process management. They will understand wide-scale business goals and will integrate that perspective when problem solving at a local level. They will be a point of contact and able to communicate effectively with clinic staff, billing staff, customer service, patients, referral contacts, and insurance companies to prevent and solve problems within clinic operations. They will be reliable and will work well with others in remote and in-person settings to add value to the company.
Responsibilities:
Clinic Support:
- Take delegation from the Area Practice Manager to support the execution of operational strategies and achieve regional goals.
- Be in regular communication with clinic staff to hear concerns and provide support or direction when needed.
- Manage regional schedule, ensuring all clinics have sufficient staffing levels during hours of operation.
- Assist Area Practice Manager with call outs and coverage issues. Formulate and communicate inter-clinic coverage plans where applicable.
- Act as a resource for clinic staff concerning company-wide systems, HR documents, IT support, hospital credentialing, etc.
Administrative Support:
- Monitor work in progress and help resolve roadblocks as they are identified.
- Monitor key performance indicators and develop strategies for workflow optimization.
- Facilitate collaboration amongst the regional team of PCCs, Auth Specialists, and/or Billing Specialists through deep understanding of each role within the business process.
- Assistance with payroll review and PTO Requests while keeping each team’s calendar updated.
- Calculate and review expense and mileage reports.
Education/Experience:
- Minimum 1 year of tenure within OPSB or at least 5 years related experience in Healthcare Administration.
- Experience in orthotics & prosthetics industry preferred.
Equal Opportunity Employer:
OPSB is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
*This job description is not intended to be and should not be construed as an all- inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.
