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Customer support assistant

ServiceMaster • Full-time • Bixby, OK, US • $15 - $17 / hour • 10m ago

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Relocation bonus
Savings bank
Signing bonus
Training & development
Tuition assistance
Vision insurance
Respond to and Manage Telephone Inquiries:
Answer incoming calls promptly and professionally, ensuring a positive first impression of the organization.
Assess the nature of inquiries and provide accurate information or direct calls to the appropriate personnel.
Maintain a log of calls received, noting any important details or follow-up actions required.
Coordinate and Arrange Meetings and Appointments:
Schedule meetings by coordinating with all relevant parties, considering their availability and preferences.
Reserve meeting rooms and ensure that all necessary equipment (e.g., projectors, teleconferencing tools) is available and functioning.
Send out calendar invites and reminders to participants, and prepare agendas and materials as needed.
Keep and Update Contact Directories:
Maintain an up-to-date database of contacts, including clients, vendors, and internal team members.
Regularly review and verify contact information to ensure accuracy and completeness.
Implement a system for categorizing contacts for easy retrieval and reference.
Create and Disseminate Correspondence, Including Memos, Letters, Faxes, and Forms:
Draft, format, and proofread various types of correspondence to ensure clarity and professionalism.
Distribute correspondence through appropriate channels, ensuring timely delivery to recipients.
Maintain copies of all outgoing correspondence for record-keeping purposes.
Aid in the Compilation of Routine Reports:
Gather data and information from various sources to assist in the preparation of regular reports.
Collaborate with team members to ensure that reports are comprehensive and meet organizational standards.
Review and edit reports for accuracy and clarity before submission to management.
Establish and Uphold an Organized Filing System:
Develop and implement a systematic filing system for both physical and digital documents to enhance accessibility and efficiency.
Regularly review and purge outdated or unnecessary files to maintain an organized workspace.
Ensure that sensitive information is stored securely and in compliance with relevant regulations.
Procure Office Supplies:
Monitor inventory levels of office supplies and equipment, identifying when reordering is necessary.
Research and compare suppliers to obtain the best prices and quality for office materials.
Place orders and track deliveries to ensure timely replenishment of supplies.
Arrange Travel Logistics:
Coordinate travel arrangements for staff, including booking flights

This is a remote position.

Compensation: $15.00 - $17.00 per hour

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