Customer Support Representative

ServiceMaster • Full-time • Lake Charles, LA, US • $13 - $18 / hour • 10m ago

Benefits

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Vision insurance
Wellness resources

Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer service position. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow.

Tasks To Include In a Customer Service Job Description

Interact with customers to solve issues and questions about products, services, and policies
Maintain a positive and friendly tone with customers at all times
Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
Listen to customer complaints and try to identify the cause of their problem to your best ability
Identify the appropriate response and strategy to solve customer issues as quickly as possible
Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
Be able to manage large amounts of phone calls, chats, emails, and other communication channels
Assist customers on placement of orders, refunds, or exchanges
Ensure customer satisfaction and maintain professional customer support
Place the customer at the center of the customer service experience
Handle the responsibilities outlined in the customer service job description
Exhibit the skills and qualities expected in a customer service representative position
Address customer inquiries and concerns promptly and accurately

By providing a comprehensive yet clear customer service task and responsibility list in the job description, you're setting yourself up to find the representative who best fits your needs and standards.

This is a remote position.

Compensation: $13.00 - $18.00 per hour

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