Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Home office stipend
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Vision insurance
- Wellness resources
Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer service position. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow.
Tasks To Include In a Customer Service Job Description
- Interact with customers to solve issues and questions about products, services, and policies
- Maintain a positive and friendly tone with customers at all times
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
- Listen to customer complaints and try to identify the cause of their problem to your best ability
- Identify the appropriate response and strategy to solve customer issues as quickly as possible
- Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
- Be able to manage large amounts of phone calls, chats, emails, and other communication channels
- Assist customers on placement of orders, refunds, or exchanges
- Ensure customer satisfaction and maintain professional customer support
- Place the customer at the center of the customer service experience
- Handle the responsibilities outlined in the customer service job description
- Exhibit the skills and qualities expected in a customer service representative position
- Address customer inquiries and concerns promptly and accurately
By providing a comprehensive yet clear customer service task and responsibility list in the job description, you're setting yourself up to find the representative who best fits your needs and standards.
This is a remote position.
Compensation: $13.00 - $18.00 per hour
