Operations Manager, Kauai
Department: Kauai Operations
Reports to: General Manager, Oahu
Status: Exempt
1. Job Purpose/Objective:
The Operations Manager position is responsible for maintaining all aspects of the island operations: including but not limited to: Tours and Transportation, School Bus, Contract Transportation, Training, and Far East Operations. The incumbent must work in tandem with the General Manager, Oahu and statewide company authorities to ensure financial and service delivery metrics are met. This individual oversees the delivery of a quality product to our vendors, guests, and associates; including ensuring daily routines are operating smoothly while putting safety at the forefront of the operation.
2. Essential Job Functions:
- Direct, coordinate and manage the daily operation, including but not limited to, activities related to Tours and Transportation, School Bus, Airport Services, Dispatch, and administrative staff.
- Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements, policies, regulations, and contractual obligations/as prescribed by applicable contract. Implements schedule and policy changes.
- Monitor operations to ensure staff compliance with administrative policies and procedures, safety regulations (e.g. DOT, OSHA/HIOSH) and rules, and applicable government (e.g. DOT) regulations.
- Promote safe work activities by conducting safety audits, attending mandatory company safety training or meetings, and train/monitor staff to ensure safe practices to include safe use of vehicles, equipment, and facilities.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with Human Resources and in alignment with company direction.
- Make recommendations to the President / CEO to enhance company product offerings, client requests and maintain revenue projections.
- Analyze expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services.
- May participate in the negotiation of contracts with equipment and materials supplies, and monitor contract fulfillment.
- Creates and communicates a long-term vision, balances short- and long-term goals and keeps team aligned with overall goals.
- Provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
- Leverage Technology: embraces technology as a tool to improve the work environment for employees, and ultimately improve the guest experience. Use technology to analyze data and develops solutions, to improve operational activities, safety, service, and efficiencies.
- understands the market and anticipate change, understands the industry and the competition, creates and adjusts strategic plans.
- Oversees all aspects of the physical infrastructure from location cleanliness to building & equipment needs.
- Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third-party contracts.
- Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations.
- Strategically adjusts departments’ activities, policies, and practices to meet or exceed key performance metrics and customer satisfaction goals. Actively supports other departments in the achievement of their goals.
- Champions’ efficiency ideas, cost reduction measures and assists with the implementation of changes as they pertain to areas of responsibility and total company. Identifies problems and proposes solutions to other members of senior management.
- Conducts audits ensuring all required inspections and documentation are completed accurately (including, but not limited to, food safety documentation, DOT records, EPSM, PSM, etc.) and retained to ensure a minimum potential for loss.
3. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc.:
- BA degree (or equivalent work experience). Equivalent work experience equitable to a minimum 10 years management experience, Tour & Transportation industry experience highly preferred.
- Must be an excellent communicator, good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
- Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses technology to improve productivity
- Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel, Publisher)
- Valid driver’s license and access to a properly insured vehicle
- Ability to Manage in-sourced and out-sourced services.
- Knowledge of general finance terminology and concepts, basic accounting principles and practices.
- Must be able to work a flexible schedule as needed, 24x7 availability dependent upon business needs, including holidays
- May require travel to various locations and sites.
4. Working Conditions/Job Environment:
- Air-conditioned office
- Desk, chair, computer and phone
- General office equipment and supplies
- Exposure to potential eye and muscle strain due to constant use of computer
- Must be able to sit and stand for extended periods of time
- Walking, standing, kneeling, bending, pulling, pushing
- Light lifting and carrying (40+ pounds)
The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
EEO Employer/Vets/Disabled
