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Claim Assistant

CCMSI • Oklahoma City, OK, US • 1d ago

Overview

Claim Assistant

Location: Little Rock, AR

Salary Range: $24.00/hr (37.5 hours per week)

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Claim Assistant provides administrative support for a dedicated account handling Oklahoma workers’ compensation claims. This role is critical in ensuring timely file setup, accurate documentation, and dependable support for the adjusting team.

Responsibilities

We hire detail‑driven team members who communicate clearly, stay organized, and keep claim files moving with accuracy and purpose.

Send out light‑duty letters and required claim correspondence.
Enter new claims into the claims system with complete and accurate data.
Provide administrative and clerical support to adjusters and client service teams.
Maintain claim documentation, filing, and electronic record organization.
Answer and route incoming calls; return provider or stakeholder calls as appropriate.
Manage task queues, follow up on outstanding items, and maintain accurate diary entries.
Summarize and upload documentation, correspondence, and medical records as directed.
Assist with claim file setup and initial processing steps for new losses.
Support the team in meeting client service standards and requirements.

Qualifications

What You'll Bring...

Required

Associate Degree or two (2) years of related business experience
Strong written and verbal communication skills
Computer literacy and proficiency with Microsoft Office (Word, Excel, Outlook)
Strong organizational skills and ability to prioritize tasks
Reliability and consistent attendance within client service hours
Ability to maintain confidentiality and handle sensitive information

Nice to Have

Prior experience in insurance, workers’ compensation, claims, or administrative support
Knowledge of medical terminology
Customer service or call-handling experience
Ability to multi‑task in a fast‑paced environment

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Internal training and advancement opportunities
Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great claim assistants stand out through accuracy, organization, and dependable support. We measure success by:

Quality documentation – complete, accurate data entry and well‑organized claim files
Timeliness – consistent turnaround of tasks, correspondence, and claim setup
Operational accuracy – error‑free entry of claim information and precise handling of administrative workflows
Team partnership – dependable support for adjusters, proactive communication, and consistent follow‑through
Client service support – responsiveness to providers, employers, and internal stakeholders
Cultural alignment – understanding that every task supports a real person and a meaningful claim outcome

This is where we shine, and we hire claim assistants who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency We build trust by being open and listening intently in every interaction.
Perform with integrity We choose the right path, even when it is hard.
Chase excellence We set the bar high and measure our success. What gets measured gets done.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers

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