Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Technical Support Engineer II, you will be the primary contact for our customers and sales channels in providing support and assistance on the technical aspects of Appleton Group products. You will gain technical knowledge of our products' functionality, applications, and installation, as well as applicable electrical codes and manufacturing standards. You will also develop your technical skills in the identification and production of project concepts focused on continuous improvement.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
- Monitor and respond promptly to technical inquiries received via calls, emails, and chats.
- Perform essential product troubleshooting guided by information found in public documents and limited to business unit products.
- Analyze and explain product specifications, features, or applications to customers.
- Collect, organize, and send electronic documentation to customers.
- Collaborate in identifying, developing, and implementing project ideas for continuous process improvement.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are well-organized and able to multitask. You pay attention to details and produce accurate and high-quality results. You're a proactive self-starter with a high level of commitment to exceeding expectations. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.
For This Role, You Will Need:
- Bachelor’s degree in Electrical Engineering or equivalent engineering courses.
- Solid understanding of basic electrical principles and their application.
- Must have experience in customer or technical support, preferably in the BPO or similar industry.
- Knowledge of basic installations and applications of wiring and other electrical products.
- Experience in installations and applications of wiring and other related products.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
